RAYDEN Leejay PLOYSUNGVARL
Fort Lauderdale,FL
Summary
A dedicated, results-driven professional in the automotive industry with over eight years in the business. Established a proven track record of driving brand awareness and revenue growth by performing both efficiently & successfully in service writing. Collaborated and taken on social media campaigns to help boost company social medias. Easily adaptable in analyzing new market trends and consumer behaviors. Strong communication and leadership skills. Thrives in a team oriented enviorment. Eager to take on new challanges, break records, and be the best.
Overview
4
4
years of professional experience
Work History
Service Advisor
Holman BMW of Fort Lauderdale
Fort Lauderdale, Florida
01.2024 - Current
- Consistently generate $40-60,000+ in customer-pay gross sales per month through trust-based selling and accurate repair planning
- Write and manage approximately 200 repair orders per month while balancing efficiency, profitability, and customer experience
- Maintain high CSI scores by setting clear expectations and delivering a premium BMW ownership experience
- Build and sustain long-term customer relationships resulting in repeat business and referrals
- Translate technical diagnoses into clear, confidence-building explanations for customers
- Coordinate closely with technicians, parts, and management to ensure proper labor times and smooth workflow
- Utilize CDK and BMW systems to manage estimates, approvals, parts flow, and follow-ups.
Assistant Service Advisor
Holman BMW of Fort Lauderdale
01.2023 - 01.2024
- Work hand and hand with either walk in customer's or client's of those whom service advisor were unavailable.
- Provide suggestions regarding warranties, estimates and part prices.
- Estimate repair costs based on parts and labor prices.
- Manage preparations for planned service appointments by coordinating parts, technician work and bay assignments.
- Research market trends and new vehicle information to offer competitive prices and quality parts.
- Maintain knowledge of products and services to provide options to customers.
- Call customers to detail service changes, prices and car pick-up times.
- Develop long-term relationships with customers to promote continued business.
- Plan regular preventive service appointments to accommodate customers' usage patterns.
- Consult with mechanics on vehicle requirements and labor.
- Accompanied clients on test drives and addressed questions and concerns.
- Meet service targets consistently by overseeing specific orders and overall flow of work into service department.
- Prepare service appointment work orders based on customer information and initial assessments.
Internal Service Advisor
Holman BMW of Fort Lauderdale
03.2022 - 01.2023
- Oversee and manage incoming new vehicle inventory to receive required post delivery inspections, recall repairs, and or any other required services in order to deliver to customers.
- Work efficiently and directly with CDK, Dealer Gard, Recon Velocity and other major dealer platforms.
- Ensure appropriate labor times, labor operations, parts and sublet pricing assigned to each repair order.
- Ensure corrected amounts are reported to management to prevent overstating amounts due.
- Serves as a liaison between the Service Manager, Shop Foreman, Service Advisors, Dispatcher, Parts personnel, Technicians.
- Coordinated team tasks, workflows and schedules to improve company productivity.
- Developed long-term relationships with customers to promote continued business.
- Consulted with mechanics on vehicle requirements and labor.
- Met service targets consistently by overseeing specific orders and overall flow of work into service department.
- From September of 2022 through September of 2023, 2292 new/used vehicles processed with $1,263,210.95 in labor sold, $428,964.73 in parts sold, 85.21% Labor GP, and $1,296,719.27 in total GP.
Loaner Coordinator
Holman BMW of Fort Lauderdale
01.2022 - 03.2022
- Coordinate with valet to have loaner vehicles cleaned inside and out prior to loaning to customers.
- Make sure loaner vehicles are filled to at least 1/4 tank before loaning them out.
- Ensure loaner vehicles are checked in properly for damage and fuel usage. This must be performed prior to customer leaving the service center.
- Responsible for ensuring proper documentation requirements are met for all loaner contracts.
- Escort customers to the vehicle, perform a walk around, cover preexisting damage, and fuel levels.
- Oversee & manage the length of loan and utilization of each loaner within our fleet to hit a certain percentage goal each month to ensure use efficiency.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL01.2022
Skills
- CDK
- MY KARMA
- TEAM MANAGEMENT
- CUSTOMER CONSULTING
- PERFORMANCE OPTIMIZATION
- HOSPITALITY AND ACCOMODATION
- Trust-based selling
- Technical diagnosis translation
- Labor time coordination
- Customer relationship management
- Parts ordering
- Workflow optimization
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Team collaboration
- Customer satisfaction
Languages
- English, 100%
- Spanish, 50%
Timeline
Service Advisor
Holman BMW of Fort Lauderdale
01.2024 - Current
Assistant Service Advisor
Holman BMW of Fort Lauderdale
01.2023 - 01.2024
Internal Service Advisor
Holman BMW of Fort Lauderdale
03.2022 - 01.2023
Loaner Coordinator
Holman BMW of Fort Lauderdale
01.2022 - 03.2022
Associate of Arts - Business Administration
Valencia College