Kaci Flores
Humble,TX
Summary
To obtain a challenging position with an aggressive opportunity for growth and promotion. I offer great communication skills, computer proficiency, and an understanding of organization strategies to help meet corporate objectives.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Advisor
Parkway Family Kia
02.2023 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Service Advisor
Demontrond Automotive Group
07.2017 - 10.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
House Manager
TREADSACK
01.2014 - 01.2016
- Maintained the household including household chores, upkeep of upgrades and repairs for the household
- Cared for two children under the age of 3
- Assisted with special projects
- Ran errands including dry cleaning, grocery run, goodwill
- Scheduled appointments including personal and business meetings
Master Scheduler
ENDURO
01.2010 - 01.2014
- Maintained the daily spreadsheets: produced material, shipped orders, partial completion of orders or shipments
- Maintained panel and pultrusion schedules
- Coordinated with the customer service department, delivering order and quota lead times
- Entered the daily 5-s housekeeping
- Distributed paperwork for the plant
- Data entry of completed paperwork from the shop
- Coordinated with purchasing manager with special items (resin, nonstandard pigments, special hardware)
- Coordinated with Inventory manager to check stock of materials to make sure that they were available and could be used if not allocated to another job
Plant Administration Clerk
ENDURO
01.2009 - 01.2010
- Maintained the daily spreadsheets: produced material, shipped orders, partial completion of orders or shipments
- Entered the daily 5-s housekeeping
- Distribute paperwork for the plant
- Data entry of completed paperwork from the shop
Receptionist
ENDURO
01.2006 - 01.2009
- Answered incoming calls and directed them to the correct departments
- Ordered and maintained office supplies for the office and plant employees
- Greeted and assisted visitors and maintained the Welcome Board
- Sorted all incoming mail. Opened, sorted, and date-stamped accounting mail
Teacher
TEACH-A-TOT
01.2005 - 01.2006
Education
High School Diploma -
Jersey Village High School
01.2005
Skills
- Data Entry
- Spreadsheets
- Word Processing
- Microsoft Office
- Macola
- Visual Planner
- ISO: 9001
- Lean Manufacturing
- MRP
- Tekion
- Reynolds & Reynolds
- CDK
- Quick Books
- Price quoting
- Handling customer complaints
- Complaint resolution
- Service recommendations
- Program follow-up and assessment
- Service scheduling
- Cost estimation
- Strong work ethic
- Customer service
- Excellent communication
- Service estimates
- Data entry
- Computer skills
Certification
Kia University Certifications
Product Certifications for Kia
Timeline
Service Advisor
Parkway Family Kia
02.2023 - Current
Service Advisor
Demontrond Automotive Group
07.2017 - 10.2022
House Manager
TREADSACK
01.2014 - 01.2016
Master Scheduler
ENDURO
01.2010 - 01.2014
Plant Administration Clerk
ENDURO
01.2009 - 01.2010
Receptionist
ENDURO
01.2006 - 01.2009
Teacher
TEACH-A-TOT
01.2005 - 01.2006
High School Diploma -
Jersey Village High School