Matthew Heard
Oklahoma City,OK
Overview
19
19
years of professional experience
Work History
Service Advisor
Step One Auto Group
10.2023 - 05.2024
- Interact with customers to determine their vehicle service requirements
- Provide accurate estimates for repairs and services needed
- Schedule service appointments and follow up with customers on the status of their vehicles
- Communicate effectively with the service team to ensure timely completion of work
- Maintain customer satisfaction by addressing any concerns or issues promptly
- Utilize knowledge of automotive diagnostics to assist customers with technical questions.
Auto Mechanic
David's Auto Service
04.2019 - 11.2022
- Responsibilities include maintenance and repair of passenger vehicles and trucks
- Diagnose and make appropriate repairs
- Perform oil changes, tune-ups, inspections, and repairs on brakes, belts, alternators, and batteries
- Assisted and trained with lead mechanic on major repairs, including replacing engines, electrical systems, standard and automatic transmissions, and rear ends.
Inventory Coordinator II
Gulfstream Aerospace
07.2014 - 11.2016
- Process pick/delivery tickets by pulling and issuing parts to support Service Center, Spare Parts Sales, Back Shops, ASC, and Distribution Allocation
- Perform appropriate computer/inventory transactions as required by daily activities
- Transport material to and from destination and warehouse parts/material in compliance with the Material Handling Standards
- Unload freight from delivery carriers and check incoming shipments for mishandling and damages
- Note damages with carrier
- Process and verify material receipts against contents and compare material documentation to validate for accuracy and compliance
- Assist in shipping of materials to customers, distribution allocation, repair facilities, and vendors
- Notify appropriate party of any discrepancies
- Operate material handling equipment and company vehicles as required
- Utilize inventory management system (such as Corridor) to process basic functions of material handling
- Package material for shipment in compliance with FAA standards
- Good working knowledge of computerized inventory procedures to include experience in material services, inventory control, or production control.
Senior Mechanic
City Of Savannah
04.2010 - 07.2014
- Responsibilities include opening, closing, and updating work orders
- Ensuring that repairs are performed to specifications
- Performing service calls in the field
- Changing and repairing tires
- Diagnosing and repairing electrical systems
- Performing air conditioning repairs
- Repairing hydraulic systems
- Repairing engines
- Repairing transmissions
- Repairing brake systems
- Diagnosing and repairing air leaks and hydraulic lines on heavy equipment
- Picking up parts from vendors
- Ordering parts from vendors
- Operating fork truck for different tasks
- Cleaning vehicles and equipment
- Adhering to safety guidelines for the City of Savannah.
Paint and Body Technician
Dick Gore's RV World
05.2007 - 04.2010
- Team Leader on major repairs
- Repairing exterior metal and fiberglass walls on units
- Repairing wood rot on roofs, floors, cabinets, and interior walls
- Scuffing paint surfaces, washing, taping, and wiping down with wax and grease remover
- Testing and replacing batteries
- Wet sanding and buffing paint
- Mixing paint according to paint codes
- Testing and replacing air conditioning units and satellites
- Moving RV's around with fork truck
- Picking up parts from vendors
- Inspecting parts from vendors.
Auto Mechanic
David's Auto Service
05.2005 - 04.2007
- Responsibilities include maintenance and repair of passenger vehicles and trucks
- Performing oil changes, tune-ups, inspections, and repairs on brakes, belts, alternators, and batteries
- Assisted and trained with lead mechanic on major repairs, including replacing engines, electrical systems, standard and automatic transmissions, and rear ends.
Education
Associates Degree -
Savannah Technical College-Automotive Collision Repair
Diploma -
Richmond Hill High School
Skills
- Technical Skills: Mircosoft (word, excel, power point)
- Experience with computerized inventory software
- Class B CDL
- Project Management
- Team Leadership
- Dealertrack
- CDK
Timeline
Service Advisor
Step One Auto Group
10.2023 - 05.2024
Auto Mechanic
David's Auto Service
04.2019 - 11.2022
Inventory Coordinator II
Gulfstream Aerospace
07.2014 - 11.2016
Senior Mechanic
City Of Savannah
04.2010 - 07.2014
Paint and Body Technician
Dick Gore's RV World
05.2007 - 04.2010
Auto Mechanic
David's Auto Service
05.2005 - 04.2007
Associates Degree -
Savannah Technical College-Automotive Collision Repair
Diploma -
Richmond Hill High School
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