Chazz Leeds
Denver,CO
Summary
Personable and dedicated Customer Service Representative with extensive experience in the car industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Schomp Ford
Aurora, CO
09.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
Service Advisor
Larry H. Miller Ford Lakewood
Lakewood, CO
10.2022 - 09.2023
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
Service Advisor
Brakes Plus
Aurora, CO
10.2019 - 10.2022
- Reviewed established procedures to assess areas in need of improvement.
- Collaborated with customers to offer solutions to service needs.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
Skills
- Documentation and Reporting
- Multitasking and Organization
- Product Training
- Customer Service
- Computer Skills
- Team Collaboration
- CDK
- X-time
Certification
- Certified Service Advisor, Stars(Ford) - 2022
- Certified Fleet Service Advisor, Stars(Ford) - 2023
Timeline
Service Advisor
Schomp Ford
09.2023 - Current
Service Advisor
Larry H. Miller Ford Lakewood
10.2022 - 09.2023
Service Advisor
Brakes Plus
10.2019 - 10.2022
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