Josh Murley
Lansing,MI
Summary
Seeking a position where I could utilize my skills and learn new skills in the areas that will benefit me, allow me to grow and to excel. I am a hard worker, quick learning skills, great math skills, and excellent communication skills, good people skills and very dedicated to my job and the tasks at hand. Also have experience in customer interactions and sales along with over 3 years of computer and office assistant skills, as well as over 4 years mortgage services.
Overview
17
17
years of professional experience
Work History
Underwriter
UWM
2024.04 - Current
- Dealt with client relations and customer service on purchase and re-finances for mortgages.
- Made out bound and received inbound calls with clients on final details of mortgages.
- Interacted with clients on retrieving the necessary documentation for loan mortgage process.
- Used internal programs to input information and dissect details of the mortgage.
- Review mortgage documentation provided, along data entry of the information.
TEA/ Camp counselor
Lansing Parks and Recreation
2010.05 - 2010.08
- Planned and taught various activities for both large and small groups of children.
- Have ran structured summer and after school programs, which include interacting with children as well as adults.
- Problem solving by myself and with other workers as a team.
- Work as a building supervisor and coordinator opening and closing buildings, making sure rooms are ready and available in the morning and night tasks done and completed before securing the building for the night.
- Register customers for classes/ activities, room reservations also answering phones and taking down messages for the supervisors, maintaining up to date records of the food pantry.
- Giving helpful general knowledge and information to any customer or client that calls or stops into the community center.
Closing Care Representative
Rocket Mortgage
2021.04 - 2022.04
- Dealt with client relations and customer service on re-finances for mortgages.
- Made out bound and received inbound calls with clients on final details of refinancing mortgages.
- Interacted with clients on final details of a refinance mortgage and get them scheduled to close.
- Used internal programs to input information and dissect details of the mortgage.
- When issues would arise or clients were not ready to close, would interact with multiple team members in the company to meet the client needs to have their re-fi process go as smooth as possible.
- Interacted with vendors such as other loan companies, banks, lawyers, title companies and client employment to get the correct information needed for the refinance process, then input the information into the system.
Payoff Specialist
Rocket Mortgage
2020.05 - 2021.04
- Made out bound and received inbound calls involving payoff documents and client information for mortgages.
- Input updated information regarding payoff details for clients who were looking to refinance for a mortgage into the system.
- Proficient in programs such as Microsoft office, AMP (mortgage program), Zoom, excel, Journey and Avaya.
- Breakdown a payoff document and understand what all the details and information mean for the client and to the mortgage.
Leasing Agent
Edgewood Village leasing office (KMG Prestige)
2017.10 - 2018.09
- Prepared and entered application data into the system.
- Interacted with both residents and cliental.
- Answered phones, set meetings and wrote up work orders.
- Filed documents and ran both credit and criminal background checks.
- Learned and used numerous data source systems such as Onestie, Realpages and Excel
Administrative Assistant
Edgewood Village Network Center (KMG Prestige)
2016.04 - 2017.10
- Scan documents and organize them in files on the computer
- Lock and unlock the building, do building open and closure tasks
- Prepare check receipts and invoices
- Construct a weekly calendar, monthly Calendar and News letter
Office Assistant
Michigan Department of Education
2011.08 - 2012.10
- Responsible for organizing school district audits regarding highly qualified teachers that were conducted throughout the state of Michigan.
- Scan school district audit files and upload into Google Docs in PDF format.
- Organize and create folders in Google Docs for 782 school districts in Michigan.
- Responsible for sharing and giving access to district personnel throughout the state to “view only” files.
Telemarketer
Evolve
2010.08 - 2011.01
- Responsible for selling various items (i.e., Total Gym, Contour Belts, Sensa, etc.).
- Handled a multi-line phone.
- Used computer to place orders.
- Deal with unsatisfied customers on a daily basis.
Security Officer
DK Security
2009.09 - 2010.03
- Held a post a multiple state buildings Downtown Lansing.
- Greeted both employees and visitors with hospitality.
- Checked badges of employers, signed visitors.
- Contacted employers of visitors to inform them of their arrival and to check them in by authorization of State ID badges.
- Responsible for unlocking buildings, and securing when the shift is finished.
Education
High School Diploma -
Holt Senior High School
Holt, MI2007-05
Skills
- Excellent customer service skills, Microsoft word, attended leasing seminars, Excel, quick at learning different software and Google Docs
- Can operate scanner, copier, multi-line phone, and cash register, excellent customer consumer communication skills, creative thinker, ability to pitch sales, ability to want to learn and learn quickly and good organizational skills
- Mortgage processing
- Risk assessment
- Data analysis
- Documentation review
- Customer relationship management
- Account management
- Networking skills
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Team collaboration
- Adaptability
- Client relationship building
- Freddie mac & fannie mae
- Relationship building
- Data collection
- Research skills
- Multitasking Abilities
- Continuous improvement
- Client relations
Timeline
Underwriter
UWM
2024.04 - Current
Closing Care Representative
Rocket Mortgage
2021.04 - 2022.04
Payoff Specialist
Rocket Mortgage
2020.05 - 2021.04
Leasing Agent
Edgewood Village leasing office (KMG Prestige)
2017.10 - 2018.09
Administrative Assistant
Edgewood Village Network Center (KMG Prestige)
2016.04 - 2017.10
Office Assistant
Michigan Department of Education
2011.08 - 2012.10
Telemarketer
Evolve
2010.08 - 2011.01
TEA/ Camp counselor
Lansing Parks and Recreation
2010.05 - 2010.08
Security Officer
DK Security
2009.09 - 2010.03
High School Diploma -
Holt Senior High School