Josh Nakauye
Sauk Rapids,MN
Summary
Results-driven Loan Operations Associate Manager with expertise in regulatory compliance and process improvement. Proven track record in enhancing team performance through effective training programs and strategic planning.
Overview
20
20
years of professional experience
Work History
Loan Operations Associate Manager
Wells Fargo Bank
Beaverton, OR
06.2019 - 12.2025
- Managed daily operations, ensuring adherence to banking regulations and policies.
- Executed training programs on 200 operational processes, improving team knowledge and operational readiness.
- Identified improvement opportunities through performance analysis and led technology implementation.
- Assisted management with strategic planning and regulatory reporting, supporting informed decision-making.
- Coordinated resources across teams to ensure timely completion of processes.
Account Resolution Supervisor
Wells Fargo Bank
Beaverton, Michigan
03.2013 - 06.2019
- Trained staff on conflict resolution techniques and efficient problem-solving strategies.
- Implemented quality assurance measures to maintain high customer service standards.
- Developed training materials to enhance team performance and knowledge retention.
- Assisted in developing policies and procedures related to collection services.
Account Resolution Team Lead
Wells Fargo
Beaverton, OR
11.2008 - 03.2013
- Resolved escalated customer complaints in a professional manner while adhering to company policies and procedures.
- Provided guidance and mentorship to team members on best practices for resolving customer inquiries.
- Implemented strategies to improve team collaboration and morale within the department.
- Developed training materials for new hires in resolution protocols.
Account Resolution Specialist
Wells Fargo Bank
Beaverton, Oregon
01.2006 - 11.2008
- Managed inbound and outbound calls to negotiate repayment options for delinquent customer accounts, facilitating resolution.
- Communicated with clients to gather information for timely account resolution.
- Conducted skip tracing to locate delinquent customers, improving recovery efforts.
Education
Bachelor of Arts - Political Science
Linfield University
McMinnville, OR05-2005
Skills
- Regulatory compliance
- Regulatory reporting
- Operational compliance
- Process optimization
- Process improvement
- Performance analysis
- Strategic planning
- Training design
- Employee training
Accomplishments
- 2008 and 2019 Annual Hero Award Recipient
Affiliations
- Rush Youth Soccer Coach 2023-2025
Timeline
Loan Operations Associate Manager
Wells Fargo Bank
06.2019 - 12.2025
Account Resolution Supervisor
Wells Fargo Bank
03.2013 - 06.2019
Account Resolution Team Lead
Wells Fargo
11.2008 - 03.2013
Account Resolution Specialist
Wells Fargo Bank
01.2006 - 11.2008
Bachelor of Arts - Political Science
Linfield University