Lea Leones
Long Beach,CA
Summary
Attentive Teller with 23 years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
Work History
Teller Associate/ Receptionist/Loan Operations Clerk
Long Beach City Employees Federal Credit Union
Long Beach , CA
2000.07 - Current
- Performed basic teller functions such as cashing checks, issuing money orders and processing travelers' checks.
- Handled large volume of cash transactions efficiently within specified time limits.
- Assisted customers with online banking applications, debit cards activation and replacement requests, check orders.
- Answered phone calls from customers seeking assistance or information about bank products or services.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Monitored incoming emails from customers requesting assistance or information about their accounts.
- Opened new accounts and served existing customers based on individual financial needs.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Processed customer deposits, withdrawals and loan payments accurately.
Data Entry Clerk
Apple One Agency-Parks and Recreation and Marine
Long Beach , CA
1995.03 - 2000.07
- Maintained database by entering new and updated customer and account information.
- Maintained filing systems and other daily administrative and clerical support.
- Entered invoices in the systems.
- Scanned documents.
- Helped organize summer youth programs.
Movie Theater Attendant
United Theater
Torrance , CA
1992.01 - 1994.10
- Distributed promotional materials such as flyers or coupons to guests entering the theater.
- Greeted and assisted customers to foster positive experiences.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Managed cash and credit transactions and balanced registers after shifts.
- Assisted patrons with handicaps to appropriate seating.
- Maintained inventory of concession items such as popcorn, candy, and beverages.
- Maintained positive working relationship with fellow staff and management.
Data Entry Clerk
City of Long Beach-Summer Youth Program
Long Beach , CA
1992.06 - 1994.09
- Worked at different departments where they needed assistance.
- Provided clerical work for the Chief of Police.
- Worked at Court Affairs, scheduling court dates and data entry.
- Worked at Records Department providing data entry.
Education
High School Diploma -
Milikan Highschool
Long Beach1995-06
Skills
- Customer Relationship Building
- Drawer Balancing
- Asset Protection
- Fraud Detection
- Cash Handling
- Financial Advising
- Account Updating
- Regulatory Compliance
- Banking
- Excellent Communication Skills
- Strong Work Ethic
- Relationship Building and Management
- Approachable
- Reliable
- Excellent Time Management Skills
- Friendly
- Exceptional Customer Service
- Bilingual in Tagalog
Languages
Tagalog
Native/ Bilingual
Affiliations
- Traveling
- Family Oriented
- Cooking
References
References available upon request.
Timeline
Teller Associate/ Receptionist/Loan Operations Clerk
Long Beach City Employees Federal Credit Union
2000.07 - Current
Data Entry Clerk
Apple One Agency-Parks and Recreation and Marine
1995.03 - 2000.07
Data Entry Clerk
City of Long Beach-Summer Youth Program
1992.06 - 1994.09
Movie Theater Attendant
United Theater
1992.01 - 1994.10
High School Diploma -
Milikan Highschool
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