Josh Nash
Nashville,TN
Summary
Results-oriented professional with a diverse background in guest services and performance arts. Expertise in enhancing guest experiences and fostering brand loyalty. Proven ability in building relationships and adapting to dynamic environments, ensuring exceptional service delivery in luxury hospitality.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Concord Hospitality Enterprises Company
Nashville, TN
07.2025 - Current
- Delivered exceptional guest service in luxury hotel, fostering positive first impressions and encouraging repeat visits
- Engaged with guests to assess needs and recommend tailored hotel services, local attractions, and amenities
- Resolved guest concerns calmly and professionally, ensuring satisfaction and upholding brand standards
- Communicated clearly with guests, management, and internal teams to ensure seamless service
- Managed multiple priorities in a fast-paced environment while maintaining attention to detail
Server
Vandelay Hospitality
Dallas , TX
06.2024 - 01.2025
- Recommended menu items and specials aligned with guest preferences to enhance dining experience
- Built rapport with guests to provide personalized dining experiences and increase satisfaction
- Managed multiple tables simultaneously while maintaining quality service and professionalism
- Addressed objections and special requests promptly to ensure guest satisfaction
- Worked in high-pressure environments where performance directly impacted earnings
Musician & Performer
Freelance
Los Angeles, California
08.2020 - 06.2024
- Promoted performances and engaged audiences through confident communication and effective personal branding strategies
- Built relationships with venues, event coordinators, and audiences to secure repeat opportunities
- Demonstrated self-motivation, discipline, and consistency in a competitive performance-based field
- Adapted performances to audience preferences and event needs
- Managed social media presence to actively engage audiences and increase event visibility.
- Traveled extensively to perform at various venues around the country.
Education
Bachelor of Arts - Music
Pepperdine University
Malibu, CA04-2024
Skills
Leadership
Relationship Building
Territory Sales Support
Promotional Execution
Account Development
Sales Reporting
Product Knowledge
Negotiation Fundamentals
Independent Work
Goal-Oriented Performance
Microsoft Office
- Building Rapport with Decision Makers
- Customer Needs Assessment
- Professional Follow-Up & Responsiveness
- Goal-Oriented & Results-Driven
- Independent & Remote Work Capability
- Time & Route Management
- Problem-Solving Approach
- Adaptability in Fast-Paced Environments
- Positive Energy & Coachability
Timeline
Guest Service Agent
Concord Hospitality Enterprises Company
07.2025 - Current
Server
Vandelay Hospitality
06.2024 - 01.2025
Musician & Performer
Freelance
08.2020 - 06.2024
Bachelor of Arts - Music
Pepperdine University