Josh Oliver
Dublin,VA
Summary
Results-driven Inside Sales Representative experienced in driving sales growth through effective client relationship management and lead qualification. Exceeded sales targets consistently while enhancing customer satisfaction and fostering collaboration within teams.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Inside Sales Specialist
Thomson Linear
Radford, US
02.2019 - Current
- Qualified leads and cultivated strong client relationships, consistently meeting sales targets.
- Managed client communication and promptly resolved inquiries, enhancing customer satisfaction.
- Maintained focus on key priorities while handling multiple tasks in fast-paced sales environment.
- Provided product information to customers regarding features and availability in a retail setting.
- Maintain professionalism in high-pressure situations and multitask efficiently.
Assistant Manager
Walmart
Christiansburg, US
04.2016 - 02.2019
- Led team of 375+ associates, enhancing operational efficiency and service quality.
- Streamlined employee scheduling to meet fluctuating business needs and improve staff availability.
- Assigned specific responsibilities to team members to streamline operations. to team members to ensure efficient workflow, enhancing productivity and optimizing workflow.
- Adapted to changing priorities in a fast-paced retail environment to maintain service quality. to shifting priorities in a fast-paced retail setting. in a dynamic retail environment.
- Responded quickly to shifting priorities in a fast-paced retail setting. in a dynamic retail environment.
Zone Manager
Walmart
Radford, US
12.2014 - 04.2016
- Led team of 40, structured scheduling and delegated tasks to streamline operations.
- Refined recruitment and onboarding processes to enhance staff retention and elevate performance.
- Refined recruitment and onboarding processes to improve staff retention and boost performance.
- Resolved customer complaints through procedural changes, leading to improved customer satisfaction.
Customer Service Manager
Walmart
Radford, US
12.2013 - 12.2014
- Resolved complex customer escalations through active listening and problem-solving, improving customer retention.
- Optimized staff schedules and delegated tasks to align resources with customer demand.
- Streamlined front-end operations to improve customer satisfaction and reduce wait times.
Electronics Associate
Walmart
Radford, US
04.2012 - 12.2013
- Resolved customer issues and educated users on device usage, enhancing user satisfaction and trust.
- Collaborated with users to identify needs and address device concerns, improving overall service quality.
- Collaborated with users to identify needs and address device concerns, elevating service quality.
- Orchestrated staff scheduling and workload distribution across shifts, ensuring optimal coverage during peak hours and consistent service quality.
Education
Bachelor of Arts - Business Administration
University of Maine At Presque Isle
Presque Isle, ME 08.2026 - 12.2027
Skills
- Lead generation
- Prospecting
- Lead qualification
- Sales
- Product Knowledge
- Customer Relations
- Customer Service
- Team Management
- Staff training
- Performance evaluation
- Problem Solving
Accomplishments
• Highest booked numbers from an ISR, $9,721,455
• Converted the highest amount of Funnel Prospects, 179 Entries - Totaling- $46,295,697- Currently 99 WINS
2021,2023,2025- Sales Award: Booking Champion
Timeline
Bachelor of Arts - Business Administration
University of Maine At Presque Isle
08.2026 - 12.2027
Inside Sales Specialist
Thomson Linear
02.2019 - Current
Assistant Manager
Walmart
04.2016 - 02.2019
Zone Manager
Walmart
12.2014 - 04.2016
Customer Service Manager
Walmart
12.2013 - 12.2014
Electronics Associate
Walmart
04.2012 - 12.2013