JOSH PARTIN

Regional Manager, IN/OH/KY | June, 2024 - Nov, 2024

• Conducted daily training and on-site job audits
• Conducted quarterly performance reviews
• Ensured sufficient staffing for all locations daily
• Helped create and implement standard operating procedures
• Ensured overall efficiency and profitability of all managed locations
• Collaborated with upper management team to problem-solve and strategize

Operations Manager | May, 2023 - June, 2024

• Performed interviews, hiring, and terminations
• Directly trained and mentored all employees
• Created employee work schedule
• Updated location-specific tracking/inventory documents
• Ensured overall efficiency and profitability
• Collaborated with management team to problem-solve business issues

Service Manager | Oct, 2022 - May, 2023

• Assisted OM with scheduling
• Mentored Operations Managers in Training
• Collaborated with OM and Operation Managers in Training to problem-solve location-specific issues

Operations Manager in Training | Jan, 2022 - Oct, 2022

• Updated company training program to ensure uniformity and effectiveness
• Tracked supply needs and order accordingly
• Streamlined tracking process for ease and efficiency
• Mentored assigned employees

• Oversaw and trained team members
• Performed daily inventory audits

• Contacted leads and existing customers to sell products and services

• Facilitated workshops designed to teach job skills to customers

• Upsold / cross-sold banking products and services

• Increased lead-to-sale conversion by 100%

• Provided case management services to clients with mental illness