Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Languages
Interests
Timeline
Generic

Josh Pitts

Seattle,WA

Summary

  • Dynamic leader with a proven track record at REI, enhancing team performance and customer satisfaction through expert staff management and relationship building. Excelled in optimizing sales and inventory management, achieving significant improvements in AOV and turnover. Skilled in coaching, fostering team growth, and driving revenue with a focus on strategic decision-making and problem-solving.
  • Knowledgeable Mountain Bike Coach with solid background in mountain biking instruction. Demonstrated ability to design and implement effective training programs for diverse skill levels. Proven track record of fostering team spirit and individual growth through hands-on coaching and motivational techniques.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Action Sports Department Manager

REI
09.2002 - 01.2025
  • Led and managed a team of outdoor enthusiasts to promote the Co Op, drive sales, and revenue.
  • Conducted trainings to ensure great product knowledge and technical expertise.
  • Promoted outfitting behaviors to maximize AOV as well as Demand Conversion.
  • Established performance metrics to track departmental progress and identify areas for improvement.
  • Developed leadership skills among team members to promote internal advancement.
  • Optimized resource allocation by assessing departmental needs and scheduling to those needs.
  • Ongoing assessment of inventory levens, on hands, and potential for product add on requests.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Established clear performance expectations for staff members which led to increased accountability.

Head Coach

Tahoma Mountain Bike Team
02.2019 - Current
  • Developed athletes skills through personalized coaching, resulting in higher individual achievements, improved bike skills, and greater confidence on the bike and in life.
  • Organized and led practices and scrimmages to increase competitive attitude and skills.
  • Fostered a positive team environment with clear communication and motivational techniques.
  • Maintained strong relationships with athletes, parents, and board members for program support and success.
  • Encourage athletes to push their limits and boundaries, to promote physical and mental growth and strength.
  • Served on the Board Member from 2019-2022.

Store Manager and Buyer

Yeagers Ski Shop
09.1999 - 09.2002
  • Analyzed sales trends to adjust inventory orders for improved turnover.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Analyzed sales data for strategic planning and resource allocation.
  • Established a welcoming atmosphere to encourage repeat business.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

No Degree - Recreational Development

Bellevue College
Bellevue, WA

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Decision-making
  • Customer engagement
  • Coaching and mentoring
  • Order management
  • Relationship building and management

Accomplishments

  • Met and exceeded sales goals for years in my role as a Department and Shop Manager at REI
  • Awarded the "Anderson Award" at REI, which is voted on by peers and represents the values that Lloyd and Mary Anderson, founders of the REI Co Op stood for. The highest honor you can receive at REI.
  • developed many employees from sales specialist into Sales Leads, then Department Mangers, Master Technicians, and HQ jobs in my time with REI.
  • Helped grow our team from a team of 50 to a team 0f 100 students in just a few years.
  • Led our Team to Multiple individual podiums throughout the past few years as well as two second place team finishes for league season.
  • Helped multiple student athletes grow from team riders to team coaches once aged out.

Affiliations

  • Washington Student Cycling League

Certification

  • Level two cycling coach certification.
  • Wilderness First Aid certification.
  • Barnett's Bicycle institute professional mechanics certification.

Languages

English

Interests

I am an avid and passionate outdoor enthusiast with particular passions for mountain biking, alpine skiing, backpacking, and trail running I enjoy coaching kids on mountain bikes, going for multi day rides, skiing and riding with my two sons, etc

I am passionate about physical fitness and how it ties to our mental health I also enjoy advocating for trail development and maintenance, regularly volunteering for trail work days

Timeline

Head Coach

Tahoma Mountain Bike Team
02.2019 - Current

Action Sports Department Manager

REI
09.2002 - 01.2025

Store Manager and Buyer

Yeagers Ski Shop
09.1999 - 09.2002

No Degree - Recreational Development

Bellevue College

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Josh Pitts