Josh Pratt
Binghamton
Summary
Dynamic professional with extensive experience in logistics and team leadership, notably at FedEx. Proven expertise in route optimization and customer service, ensuring timely and accurate deliveries. Recognized for problem-solving abilities and meticulous attention to detail, consistently achieving high customer satisfaction in fast-paced environments. Reliable and dedicated to excellence in every task.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Federal Express
Binghamton, NY
09.2023 - Current
- Operated delivery vehicle efficiently, ensuring timely and accurate package delivery.
- Conducted thorough vehicle inspections to maintain safety and compliance standards.
- Utilized handheld scanners to track packages and update delivery statuses in real-time.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new drivers on proper procedures and company policies.
Crew Chief
Servpro
Binghamton, NY
11.2019 - 09.2023
- Directed daily operations by providing job plans and guiding a team of 1 to 10 crew members.
- Supported customers during challenging situations, including floods, fires, and personal losses.
- Ensured complete customer satisfaction by overseeing project completion and accurately documenting outcomes for insurance purposes.
- Oversaw comprehensive cleanup operations, including mold and blood removal, ensuring adherence to industry standards.
- Conducted water extraction and meticulously managed inventory of customers' belongings for optimal restoration.
- Obtained certifications in water and mold remediation, ensuring compliance with industry standards.
Merchandiser
PepsiCo
Horseheads, NY
02.2015 - 08.2019
- Maintained adequate stock levels by accurately writing and processing store orders.
- Stocked shelves efficiently to meet managerial standards and enhance store presentation.
- Resolved customer inquiries and ensured satisfaction through effective communication.
- Maintained a clean and organized work area to ensure efficient inventory management.
Overnight Stocker
Weis
Binghamton, NY
09.2013 - 02.2015
- Oversaw nightly team operations by delegating tasks effectively and fostering a customer-focused environment.
- Generated orders to maintain optimal inventory levels and ensure continuous shelf availability.
- Led a team of 4 members as the overnight assistant manager, ensuring efficient stock management and team coordination.
Roofer
R Tech Roofing Company
Binghamton, NY
04.2013 - 08.2013
- Executed roof demolition and repair, ensuring structural integrity and safety.
- Maintained a clean and hazard-free work environment by removing dangerous materials from the site.
Education
High School Diploma -
Chenango Valley
Binghamton, NYNo Degree -
Alfred State
Alfred, NYSkills
- Route optimization
- Package handling
- Delivery logistics
- Vehicle maintenance
- Inventory management
- Customer service
- Problem solving
- Time management
- Safe driving
- Heavy lifting
- Multitasking and organization
- Team leadership
- Attention to detail
- Punctual and reliable
Timeline
Delivery Driver
Federal Express
09.2023 - Current
Crew Chief
Servpro
11.2019 - 09.2023
Merchandiser
PepsiCo
02.2015 - 08.2019
Overnight Stocker
Weis
09.2013 - 02.2015
Roofer
R Tech Roofing Company
04.2013 - 08.2013
High School Diploma -
Chenango Valley
No Degree -
Alfred State