Josh Robinson
Elko,NV
Summary
Dynamic Area Manager at Rocky Mountain Industries with a proven track record in relationship building and customer service. Expert in optimizing inventory management and enhancing sales through strategic initiatives. Recognized for cultivating strong client relationships, leading to increased customer satisfaction and repeat business. Committed to driving productivity improvements and team development.
Overview
17
17
years of professional experience
Work History
Area Manager
Rocky Mountain Industries
01.2019 - Current
- Oversee daily operations to ensure compliance with mine site standards and safety regulations
- Manage inventory levels with manufacturers to optimize stock availability and reduce waste.
- Establish strong relationships with key stakeholders to enhance collaboration and support business objectives.
- Develop strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolve issues promptly to promote positive environment for customers.
- Develop and implement strategies to improve customer service and increase sales.
- Improve overall efficiency with manufacturers by identifying areas in need of improvement and implementing necessary changes.
- Negotiate contracts with customers to secure favorable terms that benefit both parties involved.
- Oversee inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivate positive rapport with fellow employees and customers.
- Identify and communicate customer needs.
- Set aggressive achievable targets to drive company success and strengthen motivation.
Sales and Service Representative
Rocky Mountain Industries
07.2016 - 12.2018
- Assistedcustomers with product selection and provided detailed information on features and benefits.
- Processed customer orders efficiently, ensuring accuracy and timely delivery of products.
- Maintained up-to-date knowledge of industry trends and competitor offerings to enhance service quality.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Conducted follow-up communications with customers to ensure satisfaction and foster long-term relationships.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Identified new sales opportunities through research, networking, and attending industry events.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
Drilling Supervisor
Newmont Mining
06.2008 - 08.2014
- Supervised blasthole drilling operations to ensure compliance with safety regulations and environmental standards.
- Worked with blasting foreman to ensure drilling and blasting goals were met weekly.
- Coordinated daily schedules for drilling crews, 40 plus drillers. optimizing workflow and resource allocation.
- Achieved numerous 15,000 production drilled holes and shot.
- Worked with maintenance and led efforts for drilling equipment, enhancing operational efficiency and reducing downtime.
- Mentored junior drillers on best practices in drilling techniques and safety protocols.
- Ensured daily, weekly and monthly targets were met.
- Oversaw monthly budget of drilling consumables.
- Upheld good relationships with vendors.
Education
High School Diploma - General
Lincoln County High School
Panaca, NV05.1991
Skills
- Relationship building and management
- Team development
- Controlling costs
- Customer relationship management
- Order management
- Territory management
- Sales minded
- Customer service
- Attention to detail
- Leadership skills
- Team leadership
- Customer relations
- Productivity improvements
Timeline
Area Manager
Rocky Mountain Industries
01.2019 - Current
Sales and Service Representative
Rocky Mountain Industries
07.2016 - 12.2018
Drilling Supervisor
Newmont Mining
06.2008 - 08.2014
High School Diploma - General
Lincoln County High School