Josh Rowe
Clio,MI
Summary
Resourceful Service Technician Assistant adept at completing tasks efficiently and with minimal supervision. Skilled in troubleshooting, preventive maintenance, and equipment repair - ensuring operational efficiency. Excel in time management, problem-solving, and customer service; attributes that enhance team performance and client satisfaction.
Overview
9
9
years of professional experience
Work History
Service Technician Assistant
Marc Dutton Irrigation
Waterford, MI
04.2016 - 11.2024
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Tracked inventory used and notified supervisor about re-ordering needs cleaned and maintained tools and equipment used on job sites.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Communicated effectively with customers regarding status updates on repair jobs.
- Reconditioned and repaired machine systems and components to return to operation.
- Set up and operated mechanical and manual tools and equipment.
- Adhered to established safety guidelines while performing maintenance tasks.
- Maintained accurate records of all work performed.
- Provided quality customer service in a timely manner to ensure customer satisfaction.
- Logged services performed in service ticket system.
- Developed strong relationships with customers through excellent communication skills.
- Stocked vehicles with necessary supplies needed for upcoming jobs.
- Conducted service appointments to diagnose and fix problems.
- Fixed various sizes of galvanized,copper,PVC, polyurethane, and hdpe fusion pipe
- 9 years of field experience
Education
No
Skills
- Vehicle diagnostics
- Machine reconditioning
- Pipe fitting
- Inventory tracking
- Safety compliance
- Customer relationship management
- Problem solving
- Time management
- Mechanical aptitude
- Hand tool proficiency
Timeline
Service Technician Assistant
Marc Dutton Irrigation
04.2016 - 11.2024
No