Summary
Overview
Work History
Education
Skills
Timeline
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Josh Santangelo

Tomball

Summary

Forward-thinking and dependable candidate consistently demonstrating the ability to manage multiple priorities with a positive attitude. Generates high-quality, organizational work by leveraging a tenacious approach and paying mighty attention to detail. Confident in the ability to contribute effectively, improve client relationships, and make a valuable impact in any professional setting.

Overview

10
10
years of professional experience

Work History

Fleet Dispatcher

Santangelo Transportation LLC
09.2024 - Current
  • Improve customer satisfaction with timely communication regarding delivery updates and potential delays.
  • Boost dispatcher productivity through the development of comprehensive training materials and procedures.
  • Adapt quickly to changing circumstances such as weather conditions or road closures, adjusting routes accordingly to minimize disruptions.
  • Oversee and enforce compliance with all safety regulations and DOT regulations.
  • Monitor vehicle locations to coordinate timely arrivals.
  • Dispatch calls for emergency and routine driver call-outs.
  • Handle customer escalations from drivers to solve issues and restore customer satisfaction.

Operations Account Coordinator

Crane Worldwide Logistics
02.2023 - 08.2024
  • Adhered to regulations for air and ocean freight including passenger and cargo flights as well as containerized and non-containerized/breakbulk shipments.
  • Executed the proper coordination for all hazardous material or freight containing lithium batteries; making sure the correct SDS, DG forms, and SP labels were exported with shipments.
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Managed a numerous variety of air charter assignments effectively.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Facilitated weekly status reports, project documentation and client billing.
  • Developed strong relationships with clients to encourage repeat business and referrals.
  • Trained new employees on material receipting, packing coordination, air/ocean bookings, TMF logging, and executing export shipping phase with airline.
  • Managed approximately 50 incoming calls and emails per day from customers.

Pool Maintenance Specialist

The Pool Man Inc.
09.2019 - 01.2023
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently single-handedly or with team.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Studied system requirements to order components and parts and perform acceptance tests.
  • Calibrated temperature and equipment settings to optimize performance.
  • Prepared detailed reports and kept detailed records of equipment, work orders and system upgrades.
  • Maintained, utilized, tracked and reported inventory of various products, tools and equipment.

Pool Manager

Ron's Certified Pool Care
03.2015 - 09.2019
  • Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
  • Planned, coordinated and promoted aquatics programs to optimize water safety.
  • Protected company reputation and built loyal client base by solving problems, and fulfilling needs to improve customer satisfaction.
  • Extended existing customer relationships through extensive, trustworthy communication.
  • Oversaw personnel recruitment, performance, and scheduling.
  • Solidified trust within my team to count on one another when attempting daily/weekly dead-lines.

Education

High School Diploma -

Tomball High School
05.2013

Skills

  • Note taking
  • Strategic Work Planning
  • Safety and Organization
  • Relationship Building
  • Team Leadership
  • Professionalism
  • Task Prioritization
  • Quality Assurance
  • TMF
  • Power BI

Timeline

Fleet Dispatcher

Santangelo Transportation LLC
09.2024 - Current

Operations Account Coordinator

Crane Worldwide Logistics
02.2023 - 08.2024

Pool Maintenance Specialist

The Pool Man Inc.
09.2019 - 01.2023

Pool Manager

Ron's Certified Pool Care
03.2015 - 09.2019

High School Diploma -

Tomball High School

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Josh Santangelo