Joshua Shaw
West Haven,UT
Summary
Goal-driven Assistant Service Manager offering over 6- years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks.
Self-assured Loss Prevention Manager with a 12-year background in the loss prevention industry. Experience planning and implementing fundamental controls and processes to prevent loss in 40 stores in the Utah area.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Young Mazda
Riverdale, Utah
08.2017 - 04.2024
- Monitored technician performance and provided feedback on areas needing improvement.
- Conducted regular meetings with technicians to discuss progress, performance issues.
- Assigned tasks to technicians based on their skill level and experience.
- Monitor daily and monthly gross, dollar per ro, and technicians flagged hours.
Senior District Loss Prevention Manager
Lowes Home Improvment
Utah District, Utah
03.2012 - 07.2017
- Conducted investigations into suspected internal and external theft cases.
- Monitored store surveillance systems to identify potential shoplifting incidents.
- Developed and enforced loss prevention policies, procedures, and standards for all stores.
- Trained new employees on company security protocols and safety regulations.
- Accounted for store cash through daily tallies and frequent audits.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Prepared security reports to document and log theft, accidents and safety violations.
Loss Prevention Specialist
Jcpennys
Layton, Utah
01.2010 - 03.2012
- Monitored surveillance cameras to detect suspicious activity.
- Provided training on loss prevention techniques to staff members at multiple locations.
- Performed regular audits of store operations to ensure compliance with safety regulations.
- Coordinated with local law enforcement agencies when necessary regarding criminal activities.
- Investigate both Internal and External theft.
Private Investigator
Command Protection Sevices
Layton, Utah
10.2006 - 03.2010
- Gathered evidence through interviews, research and observation.
- Investigated cases involving missing persons, fraud, infidelity and other crimes.
- Reviewed police reports and conducted background checks.
- Interacted with law enforcement personnel to coordinate efforts on ongoing cases.
District Loss Prevention Investigator
Smiths Food And Drug
Utah District, Utah
01.2005 - 03.2010
- Investigate Internal and External theft.
- Performed undercover operations in order to detect shoplifting, fraudulent returns, and other criminal activities.
- Complete Reports, work with local Law Enforcement and Assist in organized retail theft crimes.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Education
Certificate - Automotive Technology
DATC
Kaysville, UT09-2018
High School Diploma -
Clearfield High School
Clearfield, UT06-2004
Skills
- External/Internal theft Investigations
- Operational Improvements
- Service planning
- Database Administration
- Leadership Development
- Inventory Management
- Staff Supervision
- Workplace Safety
- Policy and Procedure Enforcement
- Relationship Building
- Employee Training and Development
Accomplishments
- Best Attendance
- High Honor roll
- Swat Trained
Certification
- Private Investigations
- Armed Security
- Unarmed Security
- Report Writing
- Arrest control
- Valuable contributions
- Special weapons and Tactics
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Assistant Service Manager
Young Mazda
08.2017 - 04.2024
Senior District Loss Prevention Manager
Lowes Home Improvment
03.2012 - 07.2017
Loss Prevention Specialist
Jcpennys
01.2010 - 03.2012
Private Investigator
Command Protection Sevices
10.2006 - 03.2010
District Loss Prevention Investigator
Smiths Food And Drug
01.2005 - 03.2010
Certificate - Automotive Technology
DATC
High School Diploma -
Clearfield High School
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