JOSH STEWART
Hamilton,Ohio
Summary
Performance-oriented Leader offering exceptional record of achievement over a 24-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Understanding the importance of people and how properly treat those relationships and interactions creates profits. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Operations for National Accounts /Project Manager
Hamilton Safe
05.2022 - Current
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Lead projects with large financial institutes
- Lead replacement depository program with over 500 sites.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Reached out to customers frequently to check on satisfaction, inquire about needs, and propose new offerings.
- Resolved complex problems to positively impact sales and business direction.
Government Equipment Operations & Special Projects
Hamilton Safe / Hamilton Products Group
04.2021 - 05.2022
- Worked as a liaison between production and sales to ensure schedule met GSA and end customer deadlines and profit requirements
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created detailed work instructions in accordance with Six Sigma practice
Manufacturing Production Supervisor
Hamilton Safe
02.2020 - 04.2021
- Established clear priorities and production quality standards.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Worked closely with purchasing to maintain proper inventory for optimal production
- Improved overall product quality with six six sigma culture
Customer and Channel Partner Relationship Manager
Hamilton Safe
01.2017 - 02.2020
- Cultivated and developed strategic partnerships to build assigned territory.
- Facilitated channel engagement to support territory sales goals.
- Developed solid working knowledge of products to understand benefits to potential customers.
- Coordinated sales activities with partners and resellers to identify and close new business.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Product Design and Processes Manager
Hamilton Safe
01.2013 - 01.2017
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Special Projects Manager
Hamilton Safe
01.2006 - 01.2013
- Managed workflow and production output of consultants and subordinates.
- Organized and prioritized workload to delegate responsibilities among colleagues.
- Supervised multiple projects for large national roll-outs
- Collaborated with 3 plants and over 40 channel partners with respect to production, shipping logistics, and installation to meet customer deadlines
- Identified and implemented cost effective solutions for challenges between daily operations and management to maintain quality control and profitability
- Functioned as a liaison with third party manufactures to expand production into the west coast market
Special Project Design
Hamilton Safe
06.1999 - 01.2006
- Performed work according to project schedules and high quality standards.
- Created isometric parts drawings for service and support team
- Worked with national financial institutions providing service from design to technical
- Product design of non-standard equipment to fit custom circumstances
- Created budgets for builds to ensure profitability
Education
Bachelor of Science - Business Leadership
Ashford University
San Diego, CASkills
- Team Leadership
- Partner Relationship Management
- Project Management
- Strategic Planning
- National Sales Leadership
- Brand Representation
- Interdepartmental Collaboration
- Operational Efficiency
- Account Management
- Six Sigma Green Belt
- Client Relationship-Building
- Business Development
- CAD
Certification
Lean Six Sigma Green Belt
Timeline
Sales Operations for National Accounts /Project Manager
Hamilton Safe
05.2022 - Current
Government Equipment Operations & Special Projects
Hamilton Safe / Hamilton Products Group
04.2021 - 05.2022
Manufacturing Production Supervisor
Hamilton Safe
02.2020 - 04.2021
Customer and Channel Partner Relationship Manager
Hamilton Safe
01.2017 - 02.2020
Product Design and Processes Manager
Hamilton Safe
01.2013 - 01.2017
Special Projects Manager
Hamilton Safe
01.2006 - 01.2013
Special Project Design
Hamilton Safe
06.1999 - 01.2006
Bachelor of Science - Business Leadership
Ashford University
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