Josh Strand
Brush,CO
Summary
Accomplished Master Plumber and business owner with a proven track record at Strand Plumbing LLC, enhancing operational efficiency and customer satisfaction. Skilled in project estimating and team leadership, adept at problem-solving and fostering strong client relationships. Demonstrated ability to improve service delivery, achieving significant repeat business and referrals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Strand Plumbing LLC
05.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Master Plumber
Galaxy Plumbing Inc
10.2015 - 05.2023
- Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Enhanced customer satisfaction by accurately diagnosing and repairing complex plumbing issues in a timely manner.
- Expanded client base through positive word-of-mouth referrals from satisfied customers following successful plumbing installations or repairs.
- Filled pipe systems with water and air to determine location of leaks.
- Inspected sewers and piping systems to assess quality and condition.
- Implemented maintenance and repair for fixtures, water mains, natural gas, and backflow preventers.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Complied with state plumbing codes throughout duration of each project.
- Repaired plumbing systems, components, and equipment.
- Offered guidance and training to junior team members.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Read blueprints to determine appropriate materials and procedures for each project.
Shop Foreman
Schlumberger
05.2011 - 10.2015
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Conducted performance evaluations for team members to identify areas for growth and development.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Kept accurate and detailed records of personnel progress and productivity.
Relief Operator
Leprino Foods
03.2010 - 05.2011
- Maintained detailed records of operational activities, ensuring accurate documentation for compliance purposes and future reference.
- Maximized equipment performance through rigorous inspection routines and timely preventative maintenance tasks.
- Reduced downtime for maintenance by conducting routine inspections and addressing potential issues proactively.
- Provided backup coverage during periods of staff absence or increased workload demands, demonstrating adaptability and flexibility within the role of Relief Operator.
- Collaborated with team members to troubleshoot and resolve complex operational issues, minimizing disruptions to production schedules.
- Maintained organized work area by cleaning and removing hazards.
- Coordinated closely with other departments such as maintenance and quality control to address any concerns or opportunities for improvement.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
Apprentice Plumber
Galaxy Plumbing Inc
02.2009 - 03.2010
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Installed plumbing systems and fixtures in residential and commercial properties.
- Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
- Expedited repair timeframes by quickly identifying root causes of plumbing problems through effective troubleshooting techniques.
- Demonstrated adaptability in various work environments, from residential to commercial projects, successfully meeting diverse client needs.
- Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
- Selected type and size of piping required for each project.
- Contributed to increasing referral business, delivering exceptional customer service during each interaction.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Improved client satisfaction by efficiently diagnosing and repairing plumbing issues.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Safely handled tools and equipment in large-scale projects.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Cut and drilled holes in walls to permit passage of pipes.
- Filled pipe systems with water and air to determine location of leaks.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Inspected sewers and piping systems to assess quality and condition.
- Assisted with repairs to drainage, and sewer lines.
- Measured, threaded, and cut materials to correct angles.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
Education
No Degree - Horticulture Science
Northeastern Jr College
Sterling, CO05-2001
High School Diploma -
Brush High School
Brush, CO05-2000
Skills
- Small business operations
- Verbal and written communication
- Project estimating
- Customer service
- Team leadership
- Effective leader
- Multitasking
- Teamwork
- Multitasking Abilities
- Procurement
- Problem-solving aptitude
- Manage operations
Certification
- Master Plumber License - Colorado Plumbing Licensing Board.
- Plumbing Contractor License - Colorado Contractors State License Board.
- Backflow Prevention Assembly Tester Certification - American Backflow Prevention Association (ABPA).
- Colorado Driver's License
- First Aid Certification
Timeline
Owner
Strand Plumbing LLC
05.2023 - Current
Master Plumber
Galaxy Plumbing Inc
10.2015 - 05.2023
Shop Foreman
Schlumberger
05.2011 - 10.2015
Relief Operator
Leprino Foods
03.2010 - 05.2011
Apprentice Plumber
Galaxy Plumbing Inc
02.2009 - 03.2010
- Master Plumber License - Colorado Plumbing Licensing Board.
- Plumbing Contractor License - Colorado Contractors State License Board.
- Backflow Prevention Assembly Tester Certification - American Backflow Prevention Association (ABPA).
- Colorado Driver's License
- First Aid Certification
No Degree - Horticulture Science
Northeastern Jr College
High School Diploma -
Brush High School
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