Josh Sturm
Austin,TX
Summary
Seasoned insurance leader with corporate and insurtech industry experience, working with personal, commercial, and specialty lines products and companies. Skilled in partnering with independent and captive agencies to drive revenue growth opportunities, while optimizing the efficiency and effectiveness of the teams that support them in this objective.
Overview
25
25
years of professional experience
1
1
Certification
Work History
New Business Placement Team Manager
Bolt Access
01.2020 - Current
- Responsible for leadership and coaching of Placement Specialists to deliver profitable growth outcomes in both personal and commercial lines.
- Responsible for hiring, training, performance management, quality assurance, and daily work assignments for direct reports.
- Generating performance reports that identify individual and team results against established metrics that include new business premium, bind and declination ratios, quality and phone support.
- Regular collaboration with carrier partners to ensure performance results, risk selection, and contingency objectives are met.
- Actively manage relationships with individual agents, district managers and leadership of large brokerage teams to promote opportunities for growth, implement corrective actions, and resolve escalated issues.
Business Insurance Team Manager
Farmers Insurance Group
08.2015 - 01.2020
- Supported development and growth of a team of Commercial Service Advocates handing inbound call, chat, and service requests from Farmers agents regarding products, appetite eligibility and endorsement requests.
- Implementation of quality assurance program across multiple service center locations, establishing quality standards, quarterly audit plans, and corrective actions designed to increase successful performance.
- Regular collaboration meetings with Workforce Management and Underwriting partner teams to ensure adequate staffing and support expectations were being met.
Personal Lines Supervisor/Underwriter
Farmers Insurance Group
07.2005 - 08.2015
- Management of personal lines property inspection team, collaborating the team in junction with home office underwriting leadership , to refine and implement processes to further profitable growth results.
- Responsible for the leadership of our personal lines quality assurance team, working virtually with direct reports and leadership across all service center locations, reducing financial and compliance risks within the service organization.
- Cross trained on both auto and property new business reviews, endorsement approvals and demonstrated superior customer service to agents, district managers and policyholders via inbound calls and emails.
ForemostSTAR Help Desk Supervisor/Specialist
Foremost Insurance Group
03.2002 - 07.2005
- Responsible for the supervision of Help Desk Specialists in areas such as quality, productivity, schedule adherence, and personal development
- Redesigned quality evaluation forms and standards documentation, used to evaluate Help Desk Specialist which aligned with department objectives.
- Monthly collaboration with corporate testing team ahead of new releases, and leading user testing sessions designed to identify defects that needed correction prior to production release.
Claims Expeditor
Foremost Insurance Group
07.1998 - 03.2002
- Obtained first notice of loss reports from agents, insureds, and claimants, and gathering missing information on existing claims to expedite the claims handling process
- Obtained loss settlement authority for towing and glass claims, coordinating communication with insureds, vendors, and repair shops as needed to settle claims in timely manner
- Assisted leadership with training and mentoring of new team members.
Education
BBA - Finance
Grand Valley State
Allendale, MI05.2003
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI05.2000
Skills
- Leadership and coaching
- Personal and commercial lines insurance
- Quality assurance
- Analytical decision-making
- Agency relationship building
- Conflict resolution
Certification
Associate in Insurance (ANIS)
Chartered Property Casualty Underwriter (CPCU) - In Progress
Timeline
New Business Placement Team Manager
Bolt Access
01.2020 - Current
Business Insurance Team Manager
Farmers Insurance Group
08.2015 - 01.2020
Personal Lines Supervisor/Underwriter
Farmers Insurance Group
07.2005 - 08.2015
ForemostSTAR Help Desk Supervisor/Specialist
Foremost Insurance Group
03.2002 - 07.2005
Claims Expeditor
Foremost Insurance Group
07.1998 - 03.2002
BBA - Finance
Grand Valley State
Associate of Arts -
Grand Rapids Community College
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