Joshua Suhanic
Brunswick,Ohio
Summary
- Performance-driven Technical Specialist seeking an environment that will challenge further; while allowing to contribute to the growth and success of the organization.
Overview
11
11
years of professional experience
Work History
Technical Specialist
Apple Inc.
Westlake, OH
07.2023 - Current
- Responsible for providing efficient customer support, as well as resolving complex technical issues with effective communication skills.
- Ability to utilize exceptional product and service knowledge in order to come to the best possible solution for a customer.
People - EDA Specialist
Apple Inc.
Remote
01.2023 - 06.2023
- Assisted with onboarding new employees and inputting employee information.
- Was responsible for updating employee benefits, bonuses, time off, and vacation time.
- Communicated with a team all over the country in order to reach a common goal.
Product Zone Specialist
Apple Inc.
08.2021 - 01.2023
- My responsibilities include transforming store visitors into loyal Apple customers by delivering great service with an upbeat attitude as well as detailed solutions.
- I also provide and receive feedback in order to help myself and my peers in the workplace to figure out the best practices to assist with our daily tasks and interactions.
- A strict attention to detail in order to maintain visual standards as well as pertinent customer information.
To-Go Server
Longhorn Steakhouse
07.2020 - 08.2021
- My responsibilities while working for Longhorn Steakhouse include answering each and every phone call to the restaurant, taking, packaging, and fulfilling customer orders
- Also serve as the first customer contact when entering the facility.
Delivery Driver
Papa John’s Pizza
10.2018 - 02.2021
- My responsibilities while working for Papa John’s include customer service and time management skills
- This job has helped me work on my people skills and become more comfortable with interactions with people.
Human Resources
American Income Life
05.2016 - 08.2017
- Working for American Income Life my responsibilities included setting up and scheduling interviews for potential employees
- This job allowed me to speak more clearly and precisely, while building a strong network of connections.
Delivery Driver
Gionino’s Pizzeria
09.2014 - 05.2016
- During my time working for Gionino’s my duties included taking, fulfilling and delivering orders to customers
- This job provided me with great customer service skills.
Stock/Cashier
Marc’s
12.2012 - 12.2014
- During my time working at Marc’s, I held various responsibilities and jobs
- These included cashiering/customer service, as well as stocking items and organizing them.
Education
Bachelor of Arts - Communications
Bowling Green State University
Bowling Green, OH06.2020
No Degree - Business Management
Cleveland State University
Cleveland, OH06.2018
Skills
- Attention to detail
- Adaptability
- Multitasking
- Product knowledge
- Technical expertise
- Communication
- Leadership
- Organization
- Problem solving
Timeline
Technical Specialist
Apple Inc.
07.2023 - Current
People - EDA Specialist
Apple Inc.
01.2023 - 06.2023
Product Zone Specialist
Apple Inc.
08.2021 - 01.2023
To-Go Server
Longhorn Steakhouse
07.2020 - 08.2021
Delivery Driver
Papa John’s Pizza
10.2018 - 02.2021
Human Resources
American Income Life
05.2016 - 08.2017
Delivery Driver
Gionino’s Pizzeria
09.2014 - 05.2016
Stock/Cashier
Marc’s
12.2012 - 12.2014
Bachelor of Arts - Communications
Bowling Green State University
No Degree - Business Management
Cleveland State University