Josh Taylor
Lancaster
Summary
Dedicated professional known for strong customer service and complaint resolution skills. Experience in supervising night operations and training staff to deliver outstanding guest experiences while maintaining safety and security.
Overview
24
24
years of professional experience
Work History
Night Manager
Zane Trace Station
Lancaster OH
03.2002 - Current
- Supervised night operations, ensuring compliance with safety and security protocols.
- Optimizing resource allocation for peak periods.
- Coordinated nightly inventory checks, maintaining accurate stock levels and reducing discrepancies.
- Implemented efficient communication strategies among team members to enhance workflow.
Server/Bartender
The Lodge
Lancaster OH
06.2016 - 09.2018
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained and mentored new servers on menu knowledge and service standards.
- Managed multiple tables efficiently, enhancing guest satisfaction and experience.
Server
Bob Evans Restaurant
Lancaster OH
05.2010 - 05.2015
- Delivered exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Collaborated with kitchen staff to streamline order delivery and enhance food presentation.
- Trained new servers on menu items, service standards, and efficient table management techniques.
- Managed multiple tables simultaneously, prioritizing tasks to optimize service efficiency during peak hours.
Education
High School Diploma -
Fairfield Union
Lancaster, OHSkills
- People management
- Security awareness
- Reservations management
- Complaint handling
- Guest assistance
- Technical aptitude
- Guest relations
- Customer service
- Inventory monitoring
- Strong leadership
Timeline
Server/Bartender
The Lodge
06.2016 - 09.2018
Server
Bob Evans Restaurant
05.2010 - 05.2015
Night Manager
Zane Trace Station
03.2002 - Current
High School Diploma -
Fairfield Union
Play the guitar like a motherfucking riot
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