Josh Thomas
Lakeland
Summary
High-energy Sales Consultant offering 1 year of Automotive sales experience specializing in top tier automotive brands and 3 overall years in the automotive industry. Stay current on market trends and customer buying habits to drive consistent sales. Excellent interpersonal communication and conflict resolution skills.
Overview
13
13
years of professional experience
Work History
Client Advisor
Fields Motorcars
Lakeland
06.2021 - 05.2022
- Responded to inquiries from potential customers via email and telephone.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Educated customers about sales processes, warranty requirements and service standards.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Leveraged industry, competitor and product knowledge trends to shape value-added solutions and approaches.
Product Specialist
Fields Motorcars
Lakeland
07.2020 - 06.2021
- Expanded knowledge of Mercedes-Benz product line.
- Collected customers' contact information for follow-up purposes.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Encore delivery with customers based off of customer knowledge acquired from main delivery.
- Flown to different states to sign paper work and deliver vehicles off-site
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Lot Porter
Fields Motorcars
Lakeland
10.2019 - 07.2020
- Arranged vehicles around lot and filled new and pre-owned vehicles to proper fuel level, also implementing company standards for cleanliness and signage.
- Maintained inventory of necessary supplies.
- Tracked and documented completed duties.
- Patrolled lot and monitored car safety to prevent theft and damage.
- Responded to questions about local area and company services.
- Cleared lot of debris and trash
- Parked and retrieved automobiles for customers from the car lot.
- Received vehicle shipments, checking physical condition and processing necessary paperwork for incoming stock.
Service Porter
BMW of Lakeland
Lakeland
01.2019 - 10.2019
- Provided transportation for customers and dealership personnel
- Maintained grounds, buildings and storage areas.
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Supported parts department with deliveries and pickups.
- Contributed to service ticket writing and tagging of customer vehicles.
- Tracked and documented completed duties.
- Sanitized frequented areas and equipment using approved supplies.
- Performed basic maintenance and cleaning.
- Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways.
- Cleaned various work areas by mopping, vacuuming and cleaning glass windows and doors.
- Drove vehicles to different areas of dealership to get proper work done.
Shift Manager
Panera Bread
Lakeland
01.2017 - 12.2018
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Assessed reports and adjusted workflows to realign with targets.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Managed scheduling for 20-25 employees.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Answered customer inquiries in regard to nutritional information and menu offerings.
Shift Manager
Aeropostale
Lakeland
06.2013 - 05.2016
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Coached team members to increase productivity and reduce workplace accidents.
- Assessed reports and adjusted workflows to realign with targets.
- Managed daily workflow and scheduled staff for adequate coverage.
- Resolved customer complaints and reported issues to senior management.
- Guided staff on implementing promotions and marketing programs.
- Completed opening and closing duties to facilitate business operations.
- Documented receipts, employee hours and inventory movement.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Established team goals, reviewed employee work and mentored team members to improve performance.
- Taught staff upselling techniques to meet revenue targets.
Sales Leader
Audi Lakeland
Lakeland
06.2022 - Current
- Led sales team to achieve monthly targets at luxury automotive dealership.
- Trained new sales staff on product knowledge and customer engagement techniques.
- Developed promotional strategies to enhance vehicle visibility and customer interest.
- Single Point of Contact for 3 years
- Fostered relationships with clients to ensure repeat business and satisfaction.
- Facilitated regular team meetings to discuss performance and share best practices.
- Conducted training sessions for new sales staff members to ensure they had the necessary skills to succeed in their roles.
- Researched competitive offerings from other companies, analyzing pricing structures and product features.
- Identified areas of improvement in current processes and procedures, making recommendations for change as required.
Education
High School Diploma -
Mckeel Academy of Technology
Lakeland, FL06.2016
Some College (No Degree) - Business Administration and Management
Hillsborough Community College
Tampa, FLSkills
- Bilingual (Malayalam)
- Money Handling
- Consultative sales
- Cash Handling
- Client interaction
- Organizational skills
- Relationship building
- Post-sales support
- Product and service knowledge
- Client account management
- Automotive Industry knowledge
- Negotiation Tactics
- People skills
- Issue resolution
References
- Avymael Torres | New Car Manager at Audi Lakeland
(863) 738-2511
- Mic Romero | General Manager at Fields BMW of Winter Park
(407) 970-1033
- Michael Wagner | New Car Manager at BMW of Lakeland |
(863) 738-0275
- Rick Greene | Campus General Manager at Ferman Volvo Cars and Chevrolet of Tarpon Springs |
(727) 249-6773
- Bradley Vaught | Service Manager at Audi Lakeland |
(863) 289-9447
Timeline
Sales Leader
Audi Lakeland
06.2022 - Current
Client Advisor
Fields Motorcars
06.2021 - 05.2022
Product Specialist
Fields Motorcars
07.2020 - 06.2021
Lot Porter
Fields Motorcars
10.2019 - 07.2020
Service Porter
BMW of Lakeland
01.2019 - 10.2019
Shift Manager
Panera Bread
01.2017 - 12.2018
Shift Manager
Aeropostale
06.2013 - 05.2016
High School Diploma -
Mckeel Academy of Technology
Some College (No Degree) - Business Administration and Management
Hillsborough Community College