Josh Tovar
Buford,GA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Home Depot Order Fulfillment Associate
The Home Depot
04.2023 - Current
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations, and creating a supportive team environment.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
Argus Security
Argus Event Staffing
11.2022 - 04.2023
- Responded quickly to emergency situations to assess and deflect issues.
- Issued access cards to authorized personnel to monitor access points.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Identified and confiscated any potential object that would deem harmful to the public at event venues.
Lowe's Lumber Sales Associate
Lowes Home Improvment
05.2022 - 03.2023
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared invoices, processed payments and set up plans for remaining account balances.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prepared delivery orders for customers and loaded them onto delivery trucks in a quick and timely manner
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Amazon Fulfillment
Amazon Prime Products
10.2021 - 05.2022
- Greeted store customers and discussed needs.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Noted unsafe components inside packages and discussed concerns with supervisors.
Education
Bachelor of Science - Sport And Fitness Administration
Georgia State University
Atlanta, GA05.2025
High School Diploma -
Buford High School
Buford, GA05.2021
Skills
- Property Patrol
- Facility Protection
- Client Requirements
- Goal-Driven
- Safety and Cleanliness Standards
- Leadership Skills
- Order Fulfillment
- Bilingual
- Cooperative with others
- Friendly Customer Service
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Home Depot Order Fulfillment Associate
The Home Depot
04.2023 - Current
Argus Security
Argus Event Staffing
11.2022 - 04.2023
Lowe's Lumber Sales Associate
Lowes Home Improvment
05.2022 - 03.2023
Amazon Fulfillment
Amazon Prime Products
10.2021 - 05.2022
Bachelor of Science - Sport And Fitness Administration
Georgia State University
High School Diploma -
Buford High School