Josh Tucker
Surprise
Summary
Adaptable Leader with background elevating performance and profitability. Well-versed at building relationships, managing finances and motivating teams. Proactive and forward-thinking with keen eye for identifying issues and devising improvements. Dedicated professional with demonstrated strengths in customer service, time management and communication. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
13
13
years of professional experience
Work History
Owner - Lead Instructor
Homefront Training
03.2023 - Current
- Created culture focused on teaching whole student and developing individual potential.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Reviewed class and student records to identify improvement opportunities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Owner
Juliet Tango Customs
03.2020 - Current
- Delivered consistent service to develop customer base
- Contacted existing and prospective clients to increase new and repeat business
- Built great rapport with vendors, resulting in growing partnerships and generating business
- Built competitive edge with well-planned growth and strategic business development
- Created useful partnerships through remote and face-to-face networking
- Oversaw day-to-day activities to facilitate business operations
- Handled administrative requirements involving records management, legal compliance and tax submissions
- Outlined new business goals, objectives and action plans to fuel improvement
- Devised social media plans to drive digital marketing.
POST Certified Tactical Handgun Instructor
Fieldcraft Survival
01.2020 - Current
- Managed classroom environment conducive for learning to meet maturity level and interest of students.
- Evaluated progress of individual students to adjust teaching strategies to meet needs.
- Implemented positive behavior interventions and supports to promote rules and compliance in classroom.
- Established clear objectives for lessons, units, projects and communicated objectives to students.
- Tabulated accurate and complete records of students' progress and development.
- Maintained confidential records and information in compliance with federal and state regulations.
Team Leader
Rocket Mortgage
01.2011 - 03.2020
- Improved team performance by training employees in new techniques and monitoring daily activities
- Protected team members by proactively observing work, identifying safety concerns, and immediately removing hazards
- Elevated team performance with expert training and mentoring of new associates
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Carried out supervisory activities as outlined in organizational policies
- Responded to and resolved employee relations issues expressed by team members
- Assigned projects and distributed tasks to team members as per area of expertise
- Escalated safety and quality issues to initiate remedial action
- Created and distributed monthly and annual reports to management regarding team performance
- Collaborated with management team to implement new work procedures or policies
- Onboarded new hires and mentored each side-by-side to build high-performing team
- Helped mitigate and resolve issues by analyzing situation and implementing appropriate solutions
- Trained staff in job roles, business policies and industry best practices
- Collaborated cross-functionally to tackle and resolve wide-ranging business issues.
Education
Moon Valley High School
Phoenix, ArizonaNo Degree - Firearms Training
TacFire - POST Tactical Handgun Instructor Course
05.2022
Associate of Science - Pharmacology
Bryman College
Phoenix, AZ10.2014
Skills
- Regulatory compliance
- Business management
- Social media control
- Budget administration
- Administrative oversight
- Business planning
- Performance improvement
- Sales development
- Staff management
- Training and development
- Time management
- Issue troubleshooting
- Self-starter
- Classroom Safety Practices
- Instruct Groups
- Mentoring
Timeline
Owner - Lead Instructor
Homefront Training
03.2023 - Current
Owner
Juliet Tango Customs
03.2020 - Current
POST Certified Tactical Handgun Instructor
Fieldcraft Survival
01.2020 - Current
Team Leader
Rocket Mortgage
01.2011 - 03.2020
Moon Valley High School
No Degree - Firearms Training
TacFire - POST Tactical Handgun Instructor Course
Associate of Science - Pharmacology
Bryman College
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