JOSH VALES
Lathrop,CA
Summary
Highly motivated and results-driven Senior Collections Specialist with over 5 years of experience in managing and resolving outstanding accounts receivable. Proven track record of consistently exceeding performance metrics, managing high volumes of accounts, and achieving strong financial outcomes. Skilled in utilizing innovative collection strategies, leveraging tools like Excel to track and optimize payment recovery, and maintaining a strong focus on customer satisfaction. Known for taking ownership of a portfolio from start to finish, streamlining processes for quicker payment resolutions, and providing leadership and support to cross-functional teams. Promoted twice for consistently delivering outstanding results and recognized by both internal teams and customers for professionalism, efficiency, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Senior Collections Specialist
Tesla
12.2024 - Current
- Managed and owned a portfolio of outstanding accounts receivable (AR), overseeing down payments from start to finish.
- Led multiple outreach efforts through various collection methods, driving quicker resolutions and ensuring timely payment remittance.
- Streamlined the collections process, identifying and implementing faster resolution strategies for customer payments.
- Took full ownership of the collections portfolio, managing the process from initial contact to payment completion.
- Acted as the main point of contact for cross-functional teams needing assistance with collection-related priorities.
- Supported business shifts and urgent requests by helping with priority tasks and offering expert guidance to other teams.
- Consistently maintained high customer satisfaction, resolving issues efficiently while maintaining professionalism.
- Provided leadership and support to the team, serving as a go-to person for complex collection matters and problem-solving.
- Streamlined the collections process for increased success rates and improved customer relations.
- Collaborated with cross-functional teams for seamless integration of collections efforts with other business operations.
Collections Specialist
Tesla
10.2021 - 12.2024
- Managed an average of 300 accounts per week, consistently exceeding recovery targets and driving successful resolutions.
- Averaged $450,000 in collections per quarter, achieving consistent performance and contributing to the overall financial success of the department.
- Developed and implemented a faster resolution process for outstanding accounts receivable (AR), improving efficiency and reducing collection timelines.
- Innovated collection outreach strategies, achieving an 85% success rate in customer contact and payment recovery.
- Utilized advanced Excel spreadsheets to track accounts, manage data, and prepare reports, ensuring accuracy and timely updates on payment statuses.
- Maintained a consistent level of customer satisfaction, receiving positive feedback for support and resolution, especially in handling escalated cases.
- Outreached an average of 100 metrics per day (via phone and email), balancing this with ongoing project work and administrative duties.
- Took responsibility for handling customer escalated callback requests, providing personalized support and resolution.
- Trained new agents in collection outreach, phone etiquette, and email communication, contributing to overall team performance and cohesion.
- Promoted twice during tenure, most recently to Senior Collections Specialist, in recognition of performance and leadership.
- Received multiple recognition shoutouts from the field and finance departments for consistently exceeding expectations.
- Maintained a strong track record with a very low rate of errors and discrepancies, ensuring smooth operations and minimizing disputes.
- Resolved customer accounts efficiently, maintaining an average resolution time of 8-10 minutes per call.
Lease Return Representative
Tesla
01.2022 - 04.2022
- Field and complete requests for contract modifications, including lease extensions, buyout requests, and transfers, for a growing customer base
- Provide proactive financial services customer support via phone and email channels, ensuring customer satisfaction
- Collaborate with internal teams and external service vendors to resolve customer escalations and complex issues
- Utilize multiple systems to navigate and manage workload effectively
- Consistently exercise independent judgment and problem-solving skills to meet customer needs
Funding Associate
Tesla
12.2019 - 10.2021
- Achieved top rankings in statistics for collected funds and customer outreach per day
- Managed multiple projects internally, averaging over $200K in collected payments per month
- Coordinated with internal and external teams to resolve funding delays and ensure proper documentation for loan finalization
- Facilitated communication with customers and stakeholders, maintaining a high level of customer satisfaction
- Provided leadership and support to team members, contributing to overall departmental success
Education
Associate's Degree - Personal Training / Nutrition
Bryan University
Tempe, AZ07-2025
High School Diploma -
Stockton Christian High School
Stockton, CA05-2017
Certificate - Personal Training
Bryan University
Arizona City, AZ05.2024
Skills
- Communication
- Interpersonal skills
- Problem-solving
- Organizational skills
- Leadership
- Payment processing
- Debt negotiation
- Dispute resolution
- Data collection
- Data analysis
- Customer service
- Customer support
Timeline
Senior Collections Specialist
Tesla
12.2024 - Current
Lease Return Representative
Tesla
01.2022 - 04.2022
Collections Specialist
Tesla
10.2021 - 12.2024
Funding Associate
Tesla
12.2019 - 10.2021
Certificate - Personal Training
Bryan University
Associate's Degree - Personal Training / Nutrition
Bryan University
High School Diploma -
Stockton Christian High School
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