Josh Vervoren
Charlestown,IN
Summary
Certification professional with strong background in managing and overseeing certification processes. Skilled in quality assurance, regulatory compliance, and process improvement. Known for fostering team collaboration and adapting to dynamic environments. Reliable, goal-focused, and adept at driving results through strategic planning and effective communication.
Overview
18
18
years of professional experience
Work History
Certification Manager Senior
Global Payments
Jeffersonville, IN
10.2023 - Current
- Work with IT infrastructure to ensure our applications used are current
- Point of contact on numerous implementations with some of the largest Petroleum clients in the US
- Proficient in Google Suite and MS Office
- Managed our reporting to Discover and ensured it was accurate
- Creation of training documentation and team processes, training of the team for new card brand mandates, process changes, and updates to testing tools
- Worked with Compliance to ensure card brand guidelines are met
- Managed our Discover Card Brand Simulator (ASTREX), which includes updates and mandates from the card brands
- Proficient with EMV Card Brand Processing
- Responsible for billable certifications with revenue-generating clients, conducted daily meetings for coordination between testers, vendors, and dev teams while keeping stakeholders updated on project status and timelines.
- Mentored junior staff in best practices for certification management, fostering professional growth and expertise.
- Collaborated with regulatory bodies to ensure adherence to evolving compliance requirements and guidelines.
Certification Manager
Global Payments
Jeffersonville, IN
04.2013 - 10.2023
- Worked with clients during their pre-certification process to ensure their code matched our network specifications
- Main point of contact for all of our semi-integrated solutions for vendors
- In-depth analysis between the specification owners, card brands, and compliance teams to validate test case uses and host expectations
- Writing test scripts for certification testing
- Led certification program development, ensuring compliance with industry standards and regulations.
- Managed vendor relationships to align certifications with evolving market needs and customer expectations.
- Compiled data from various sources to prepare certifications.
Customer Advocate
Global Payments
Jeffersonville, IN
10.2007 - 10.2023
- Answer inbound customer service calls
- Escalation point for other customer advocates
- Other duties assigned by management
Education
High School -
Charlestown High School
01.2003
Computer Operations and Networking
Prosser School of Technology
01.2003
Skills
- Business Analyst
- Product Management
- Certification management
- Test case development
- Regression testing expertise
- Manual testing proficiency
- User acceptance testing
- Test documentation creation
- Project management
- Relationship building
- Project planning
- Requirements gathering
Timeline
Certification Manager Senior
Global Payments
10.2023 - Current
Certification Manager
Global Payments
04.2013 - 10.2023
Customer Advocate
Global Payments
10.2007 - 10.2023
Computer Operations and Networking
Prosser School of Technology
High School -
Charlestown High School