Berkley Nges
Lynn,MA
Summary
Trained Mortgage Underwriting manager with the capability to develop methodologies that predict future risk behaviors. Seeking an opportunity to bring further success to an organization through exemplary attention to detail and an understanding of regulatory procedures. Enthusiastic Credit Analyst offering 10 years of experience in determining risk through effective financial document analysis. Sharp and highly trained with a desire to work long term for a forward thinking organization with integrity and good work culture. Versatile Senior Manager specializing in mortgage operations,relationships and skilled at planning, implementing and overseeing key improvements to drive business growth efficiency and 5+ supervisory experience. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager of Mortgage Operation/(Multifamily)
Smart Financial Credit Union-Member NCUA, Equal Housing Lender
02.2022 - Current
- Evaluate mortgage loan credit applications, review risk, manage mortgage portfolio, lead loan origination team, lead underwriting team and execute projects.
- Underwriting experience spanning Conventional products and have working knowledge underwriting guidelines.
- Excellent knowledge underwriting loans and guidelines
- Presentations on regulatory updates, KPI
- Analyze LOS efficiency to determine success rate and recommendations
- Lead Credit Review teams
- Presentations on new LOS adopted, its feasibility and benefits for the organization
- Review credit files to minimize risk
- Maintain and enforce underwriting guidelines as per Lender Overlays
- Analyze Member/borrower credit profile in respect to loan sought
- Train entry level underwriters on making loan decisions
- Coordinate meetings with sales team on loan structuring
- Host webinars on income calculation, self employed income and update income worksheets
- Update underwriting guideline in respect to market updates
- Income calculation documentation such as personal and business income statement and ensures all necessary documentation is requested to support final loan decisions
- Analyze and review loans for risk analysis and compliance with agency and investor guidelines
- Calculate debt to income ratio to determine credit worthiness of the borrower
- Proficient working with DU and LP system to determine eligibility
- Come up with training plans to help improve overall work performance of less experience underwriters after evaluation
- Do analysis on loans files to ensure that information is compliant with lending guidelines and legal standards, including red flags, suspicious activity standards and ethical lending standards
- Balanced risk against profitability to make optimal business decisions and guided junior team members in making similar critical decisions
- Meet with customers, agents, and brokers to negotiate coverage, price and service delivery
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives
- Meet 24-hours timeline consistently, turning around applications quickly with firm approval or denial decisions
- Worked with processing team members to communicate errors and obtain missing information for current applications
- Reviewed and ensured documentations were consistent and update to company and industry guidelines
- Review conditions submitted on loans and sign off on conditions where appropriate
- Review and evaluate borrower(s) profile including but not limited to all income documentation, tax returns, credit reports, preliminary report, judgment, bankruptcy documents and appraisals
- Ensure timely review and follow-up steps to meet and exceed customer's expectations
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Mentored junior staff members for skill development and career progression within the organization.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Provided strong leadership to enhance team productivity and morale.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Vice President Mortgage Underwriter
Fly Homes, Inc. (Remote)
06.2019 - 01.2022
- Managed borrowers mortgage portfolios, took leadership role in project and program development and management, leading teams of internal stakeholders on complex rental transactions. Managed a real estate team including underwriters, Originators, Loan processors and legal team.
- Implement and oversee compliance with national and state mortgage regulations.
- Lead quarterly and end of year audits of mortgage portfolio's to determine delinquency ratios
- Analyzed customer financial statements using credit scoring model in order to evaluate the financial wherewithal of prospective and existing customers for the purpose of granting a credit limit.
- Coordinated the credit evaluation process with the Energy Transfer (ET) Credit team on customers common to ET
- Set up new counterparties in credit database with the appropriate information.
- Maintained approved credit limits in credit database and confirm that limits are correctly interfacing to commercial systems by reviewing the interface error report.
- Determine whether collateral is necessary to reduce credit risk if Organization cannot grant open credit to customer.
- Obtain and negotiate parent company guaranties and letters of credit as appropriate to mitigate risk.
- Negotiated the credit terms included in any mortgage agreements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitor credit exposure against customer’s credit limit, collateral, or guaranty, as applicable.
- Review credit exposure exceptions daily to determine if collateral is required to mitigate the incremental credit exposure.
- Monitor the expiration date of guaranties and letters of credit to ensure this credit support stays in place if still required.
- Maintain and monitor external and internal credit ratings in credit database.
- Monitor counterparties in Right Angle to ensure parent companies and subsidiaries are accurately set up and linked appropriately.
- Assist the Credit Risk Management team with the management of customer and internal business relationships.
- Research and provide data/information for miscellaneous reports on an ad hoc basis.
- Perform any other tasks as assigned.
- Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
- Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
- Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
- Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
- Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
- Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's mortgage product offerings.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Facilitated creation of governance policy for adoption by board of directors and committee chairperson.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Monitored, evaluated and reported mortgage portfolios to reduce and or avoid loan delinquencies and initiate conversations for business opportunities.
- Developed and maintained relationships with existing and potential borrowers and served as the primary point of contact as they develop their transaction pipelines.
Senior Mortgage Underwriter
Victoria Customs Credit Union
03.2013 - 05.2019
- Contribute to the Senior Credit and Loan Administration Manager’s performance reviews of Credit Analysts, recruiting, and coaching/training. Provides expert knowledge on Multifamily mortgage underwriting subject matter.
- Verified integrity of applicants' information to minimize fraud.
- Increased team productivity by mentoring junior underwriters, sharing industry knowledge, and providing constructive feedback on their work.
- Streamlined internal processes for improved efficiency by identifying areas for improvement and suggesting new procedures or tools.
- Enhanced loan quality by meticulously reviewing and analyzing complex financial documents, credit reports, and appraisals.
- Maintained a high level of customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
- Ensured compliance with federal regulations and company policies through diligent examination of mortgage documentation.
- Reduced loan processing time by implementing efficient underwriting practices and effectively collaborating with loan officers.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Researched and updated industry knowledge on changing legislation and regulations.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Compiled closing packages for drafting and presentation accuracy.
- Helped college students obtain financial aid through loan programs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Assessed loan portfolios for compliance with underwriting policies.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Evaluated performance of less experienced underwriters and helped improve overall work quality by implementing improvement plans.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Trained junior team members in underwriting procedures and loan quality grading standards.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Discussed credit reports and asset management with borrowers to foster understanding of loan processes.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Applied grades to each loan application based on established criteria to keep institutional risk low.
- Developed and maintained relationships with customers, lenders and other third parties.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Proactively identified solutions for customers experiencing credit issues.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Education
Master Degree in Banking and finance - Banking And Finance
University Of Buea
Cameroon12.2014
Bachelor of Science - Management
University Of Buea
Cameroon01.2012
Skills
- Real Estate experience
- mortgage loan origination experience
- supervisory skills
- Home Equity, Cash Out Refinance experience, FHA, VA, USDA, Conventional loan Experience
- Banking Regulations
- Financial Statement Review
- Verbal and Written Communication
- Credit Analysis
- Risk Assessment
- Data Analysis
- Report Analysis
- Excellent Communication
- Loan Documentation
- Business Analyst
- Audit/Compliance Analyst
- credit modeling
- Commercial and Consumer Underwriter
- Resource Allocation
- Strategic Planning
- Data Analytics
- Reporting Oversight
Certification
- NMLS Licensed
- Certified Risk Professional
- Certified Credit Professional
- Certified Mortgage Underwriter (National Association Of Mortgage Underwriters)
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Senior Manager of Mortgage Operation/(Multifamily)
Smart Financial Credit Union-Member NCUA, Equal Housing Lender
02.2022 - Current
Assistant Vice President Mortgage Underwriter
Fly Homes, Inc. (Remote)
06.2019 - 01.2022
Senior Mortgage Underwriter
Victoria Customs Credit Union
03.2013 - 05.2019
Master Degree in Banking and finance - Banking And Finance
University Of Buea
Bachelor of Science - Management
University Of Buea
- NMLS Licensed
- Certified Risk Professional
- Certified Credit Professional
- Certified Mortgage Underwriter (National Association Of Mortgage Underwriters)
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