Joshua Washington
Fredericksburg,VA
Summary
Diligent and results-driven young Black professional with a strong background in field management and team leadership. Proven success in overseeing operations, sparking motivation, and consistently achieving exceptional results. Proficient in data processing, I bring unique blend of charisma and technical acumen. A catalyst for transformative excellence , I am poised to contribute effectively to data entry positions and AI-driven roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Data Center Technician
Microsoft
10.2024 - Current
- Identified and reported problem devices and replaced defective parts.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
DCO Technician ll
AWS
05.2024 - 10.2024
- Configured and maintained Data Center Operations (DCO) equipment and systems to ensure optimal performance and reliability
- Monitored network performance and conducted troubleshooting to identify and resolve issues in a timely manner
- Collaborated with cross-functional teams to implement new technologies and improve overall efficiency of DCO operations
- Assisted in the planning and execution of disaster recovery exercises to test the robustness of DCO systems and processes
Site Operations Manager
Utiliquest
01.2023 - 05.2024
- Coordinated with cross-functional teams to meet quality, safety, and compliance standards for site operations
- Led a team of site supervisors and technicians, providing guidance, training, and support to ensure adherence to operational objectives and goals
- Oversaw and managed daily operations and maintenance activities for multiple sites to ensure efficient and smooth functioning
Education
Bachelors - Cloud Computing
Western Governors University
05.2026
Skills
- Data Synthesis and Analysis
- Project Management
- Quality Assurance
- Installation
- Cross-Function Collaboration
- Continuous Improvement
Certification
Technical Support Fundamentals Google October 2023
Security + Comptia May 2023
Timeline
Data Center Technician
Microsoft
10.2024 - Current
DCO Technician ll
AWS
05.2024 - 10.2024
Site Operations Manager
Utiliquest
01.2023 - 05.2024
Bachelors - Cloud Computing
Western Governors University
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