Josh Webb
Salem,VA
Summary
Dynamic Account Manager with a proven track record at Carrier Enterprise, driving 25.5% sales growth through exceptional relationship-building and strategic problem-solving. Adept in Salesforce and skilled in team collaboration, I excel in enhancing customer satisfaction and operational efficiency, consistently achieving ambitious goals while fostering a motivated team environment.
Overview
20
20
years of professional experience
Work History
Account Manager
Carrier Enterprise
Roanoke, Virginia
06.2023 - Current
- Oversaw residential and contractor sales of Carrier & Bryant equipment, including HVAC parts.
- Developed strong relationships with new and existing customers through trust and open communication.
- Collaborated with director of residential sales to creatively resolve customer issues efficiently.
- Maintained a robust customer base, driving 25.5% sales growth and 28.5% margin growth in 2024.
Director of Admissions
Virginia Tech
Blacksburg, Virginia
08.2022 - 05.2023
- Executed initiatives to target, recruit, and enroll students in undergraduate degree programs in collaboration with directors and counselors.
- Acted as liaison for Visitor Experience team, coordinating communication and CRM needs across academic colleges and departments using Salesforce.
Director of Admissions
Indiana Tech
Jeffersonville, Indiana
11.2018 - 08.2022
- Established corporate partnerships with UPS, Humana, and Kentucky State Police to enhance collaboration.
- Developed and executed strategies for corporate outreach programs to increase student enrollment.
- Traveled across Indiana and Kentucky to oversee corporate development initiatives for multiple campuses.
- Engaged with employers to facilitate job placements, internships, and experiential learning opportunities.
Store Manager
Lowe’s
01.2014 - 11.2019
- Directed team of associates to provide exceptional customer service.
- Achieved sales and margin targets while streamlining operational efficiencies.
- Collaborated with store leadership and district management to evaluate customer needs.
- Formulated strategies to meet service, sales, and operational objectives.
Operations Manager
Home Depot
12.2010 - 01.2014
- Hired and trained new employees to enhance operational effectiveness.
- Collaborated with management to strategize improvements maximizing customer service and process efficiency.
- Managed various quality assurance programs, ensuring adherence to safety standards.
General Manager
Clayton Homes
01.2006 - 12.2010
- Accountable for all store operations in $29MM location, achieving monthly sales goals and balancing P&L.
- Established relationships with local lending institutions and insurance companies to assist customers with product inquiries.
- Coordinated construction of pending projects by managing contractor schedules, permit acquisition, and daily customer communication.
- Achieved projected timelines for location profitability while meeting customer expectations.
- Increased sales volume by 8.2% through strategic initiatives.
- Improved customer satisfaction score from -13% to 63% within twelve months.
Education
Bachelor of Science - Organizational Leadership
Indiana Tech
Fort Wayne, IN01-2020
Skills
- Organizational skills
- Prioritization and multitasking
- Team building and collaboration
- Motivation and teamwork
- CRM proficiency
- Salesforce expertise
- Slate knowledge
Affiliations
Alpha Chi, Region V Indiana Tech Chapter
Awards
- Southern Region Service Award, 2021
- Southern Region Service Award, 2022
Timeline
Account Manager
Carrier Enterprise
06.2023 - Current
Director of Admissions
Virginia Tech
08.2022 - 05.2023
Director of Admissions
Indiana Tech
11.2018 - 08.2022
Store Manager
Lowe’s
01.2014 - 11.2019
Operations Manager
Home Depot
12.2010 - 01.2014
General Manager
Clayton Homes
01.2006 - 12.2010
Bachelor of Science - Organizational Leadership
Indiana Tech
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