CARLY L RENWICK
Jeannette,PA
Summary
Hardworking and reliable Key Account Manager for Continental Tires with strong ability in Prioritizing and Interpersonal Skills. Offering Problem Solving Skills, Time Management and Detail Oriented. Highly organized, proactive and punctual with team-oriented mentality. Seeking a full-time business position to use my professional qualities. Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
21
21
years of professional experience
Work History
Account Manager
PCNA
New Kensington, PA
05.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Resolved customer complaints in a timely manner.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- De-escalated customer interactions by providing alternative solutions to issues.
Account Manager
Clayton Kendall
Monroeville, PA
07.2021 - 04.2022
- Cultivated strong partnerships with key accounts to guarantee satisfaction.
- Provided technical support to customers when needed.
- Established strong relationships with decision-makers and influencers within client organizations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Collaborated with sales team to determine best ways to drive market share.
- Teamed with marketing to create focused strategies for acquiring accounts
Key Account Manager
Heeter Printing
Canonsburg, PA
11.2019 - 07.2021
- Liaised between Sales, Vendors, and Clients to provide feedback and resolve inquiries.
- Client loyalty was attained by emphasizing quality, enhancing productivity, providing exceptional service, and engaging in proactive management.
- Managed key enterprise account with responsibility for reporting, writing quotes, documenting monthly spending for individual accounts, and order production.
- Developed positive rapport with clients to increase loyalty and satisfaction.
- Created key account strategies to enhance client satisfaction and boost profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Maintained positive working relationships with retailers and representatives.
Account Manager
Alpine Packaging Inc
North Versailles, PA
01.2015 - 11.2019
- Communicated to Bridgestone and Michelin Plants through e-mail and telephone
- Entered purchase orders into customized entry system
- Organized and prioritized purchase orders and new quote requests
- Micromanaged scheduling orders with Production Manager
- Created quarterly reports and updated blanket purchase orders
- Worked closely with Graphics Department regarding new artwork
- Proofread new tire line artwork against corporate data base
- Emailed confirmation of shipments, packing lists, and tracking
Retail Sales Associate
Advantage Sales And Marketing
Pittsburgh, PA
01.2013 - 01.2015
- Represented clients, such as Smuckers and Sargento, in several grocery chains.
- Examined and organized products.
- Built and restocked weekly advertisement displays.
- Utilized an iPad while marketing merchandise to store-level management.
- Developed strong interpersonal skills.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained records related to sales for store management.
- Ticketed, arranged and displayed merchandise to promote sales.
Assistant Manager
Giant Eagle
Jeannette, PA
01.2004 - 01.2013
- Stocked shelves, rotated products, and maintained an organized department.
- Efficiently created orders while maintaining minimal back stock.
- Marketed, weekly ad specials.
- Assisted Sales Representatives.
- Developed customer service skills.
- Implemented quality control measures to uphold company standards.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelors of Science - Business, Human Resources and Marketing
Seton Hill University
Greensburg, PA2012
Skills
- Strong interpersonal and written communication skills
- Proofreading and grammar skills
- Organizational skills
- Works independently and as a team member
- Time management
- Prioritizing skills
- Trained in data entry
- Detail-oriented
- Proficient in Access, Microsoft Word, Excel, and PowerPoint
- Marketing
- Organizational skills
- Problem-solving skills
- Retail sales
- Scheduling
- Professional telephone and email rapport
- Multi-Task Management
- Team Training
- Customer Satisfaction
- Goal Setting
- Order Management
- Account development
- Customer Service
- Account Management
Timeline
Account Manager
PCNA
05.2022 - Current
Account Manager
Clayton Kendall
07.2021 - 04.2022
Key Account Manager
Heeter Printing
11.2019 - 07.2021
Account Manager
Alpine Packaging Inc
01.2015 - 11.2019
Retail Sales Associate
Advantage Sales And Marketing
01.2013 - 01.2015
Assistant Manager
Giant Eagle
01.2004 - 01.2013
Bachelors of Science - Business, Human Resources and Marketing
Seton Hill University
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