Joshalyn N McDuffy

January 2021 - Present

•  Lead the sales process from initial client prospecting to successful vehicle delivery, effectively managing the customer journey and ensuring high satisfaction levels.
•  Develop and implement targeted strategies to increase market share, consistently exceeding dealership sales standards.
•  Collaborate with sales leadership to review monthly plans and performance metrics, maintaining a strong Customer Service Index and achieving sales quotas.
•  Stay informed on product offerings and evolving market trends to enhance customer engagement and service excellence.
• Answered incoming telephone calls to provide store, products and services information.
• Provided comprehensive product knowledge to enhance customer experience.
• Developed strong relationships with clients to foster repeat business opportunities.

•  Developed strong customer relationships through attentive listening and tailored vehicle presentations, enhancing customer experience and driving sales performance.
•  Effectively communicated the benefits and features of vehicles, leading to informed customer decisions and successful transactions.
•  Collaborated with team members to create a dynamic sales environment, contributing to overall dealership success.
• Provided comprehensive product knowledge to enhance customer experience.
• Educated customers on financing options and warranty programs available at the dealership.
• Tracked sales performance metrics to identify trends in market place.

• Managed accounts payable processes, ensuring accuracy and efficiency in financial record-keeping while maintaining confidentiality and integrity of sensitive information.
•  Processed invoices and managed vendor payments, independently reconciling discrepancies to support accurate financial statements and reports.
•  Streamlined office operations by adopting best practices and innovative solutions, which enhanced overall productivity and team performance.
• Managed communication between clients and real estate agents.
• Organized and maintained office files and documents efficiently.
• Organized and maintained filing systems for documents and records.
• Entered data into databases accurately and efficiently.
• Performed accounting or financial analysis.