Joshlin McKissack
Columbia,TN
Summary
Compassionate caregiver skilled in implementing personalized care plans, enhancing patient satisfaction, and fostering strong relationships. Committed to respectful, empathetic service in healthcare environments.
Overview
12
12
years of professional experience
Work History
Caregiver
Alana HealthCare
Franklin, TN
03.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to healthcare professionals.
- Developed strong rapport with patients, enhancing emotional well-being.
- Implemented personalized care plans under supervision of nursing staff.
- Maintained cleanliness and organization of patient living spaces.
- Educated families on caregiving techniques and patient needs.
- Collaborated with multidisciplinary teams to optimize patient care strategies.
- Documented patient progress and communicated updates to healthcare team members.
Patient Service Representative
Call 4 Health
Columbia TN
04.2022 - 10.2023
- Managed patient inquiries via multi-line phone system, ensuring timely and accurate responses.
- Scheduled appointments efficiently, optimizing provider calendars and enhancing patient access to services.
- Collaborated with healthcare providers to coordinate patient care and resolve service issues promptly.
- Maintained up-to-date patient records in electronic health record (EHR) systems for accurate information retrieval.
- Implemented process improvements that increased appointment scheduling efficiency by streamlining workflows.
- Educated patients on services, insurance options, and billing processes to enhance understanding and satisfaction.
- Monitored call quality metrics to identify training needs and improve overall team performance standards.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used [Software] to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
Front Desk Receptionist
Maristone Of Franklin
09.2014 - 05.2022
- Managed front desk operations, ensuring smooth guest check-ins and check-outs.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Trained new staff on front desk procedures and customer service standards.
- Implemented inventory management systems for office supplies, reducing costs and improving efficiency.
- Resolved guest inquiries and complaints promptly, enhancing overall guest experience.
- Developed organized filing systems for resident records, improving accessibility and accuracy of information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
Education
High School Diploma -
Eagleville High School
Eagleville, TNSkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Timeline
Caregiver
Alana HealthCare
03.2024 - Current
Patient Service Representative
Call 4 Health
04.2022 - 10.2023
Front Desk Receptionist
Maristone Of Franklin
09.2014 - 05.2022
High School Diploma -
Eagleville High School