Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Joshoa Wesley

Joshoa Wesley

Fort Worth,TX

Summary

Dynamic Field Service Manager with a proven track record at Avantik, excelling in policy enforcement and risk management. Achieved 98% preventive maintenance effectiveness while leading compliance training for engineers. Expert in safety assurance and cross-functional collaboration, driving exceptional service delivery and regulatory adherence across multiple regions.

Overview

21
21
years of professional experience

Work History

Field Service Manager

Avantik
Dallas/Fort Worth
01.2021 - Current
  • Designed and enforced standardized service protocols and safety policies across two regions, ensuring consistent regulatory compliance and exceptional service delivery.
  • Governance & Operations Oversight: Ensured strict adherence to internal policies and external regulations across 11 states, maintaining zero major safety or compliance incidents.
  • Conducted regular safety audits, risk assessments, and corrective action plans; delivered weekly reports to executive leadership to mitigate exposure.
  • Led ethics and compliance training programs for 11 field engineers and technicians, promoting good conduct, client data integrity, and safety-first behaviors.
  • Maintained 98% preventive maintenance effectiveness and customer satisfaction through disciplined, policy-led operations.

Field Service Engineer

Beckman Coulter
Dallas/Fort Worth
01.2016 - 01.2021
  • Managed 175+ customer accounts and performed preventive maintenance, repairs, and regulatory updates across Hematology, Microbiology, and Chemistry platforms.
  • Ensured full compliance with equipment safety standards and documentation protocols while maintaining exceptional service timelines and customer satisfaction.
  • Maintained Quarterly inventory of 300+ parts with tight cost control, staying under $200 in excess consistently placing in the 99th percentile within the company.
  • Successfully mentored 3 junior engineers, promoting SOP adherence, safety compliance, and high-performance service delivery.
  • Coordinated with QA teams to align field activities with product modification standards and service bulletins.

Safety, Maintenance & Ordnance Supervisor

U.S. Navy
01.2005 - 01.2016
  • Ensured flawless execution of 108 strategic missile operations, 154 QA packages, and 150+ controlled work packages with zero safety or compliance deficiencies.
  • Enforced submarine fleet maintenance regulations, oversaw diver safety systems, and maintained crew compliance with Department of Defense safety directives.
  • Developed command-wide wellness compliance program for 140+ sailors, to include training on weekly meal preparation and planning, and monitored execution using Microsoft Excel–based tracking tools.
  • Achieved zero deficiency results in multiple Naval Inspections and Drill Certifications by enforcing strict standards and process adherence.
  • Qualified as Explosive Handling Supervisor and Ordnance Processing Supervisor under Strategic Weapons Facility Pacific guidelines.

Education

Associate of Arts - General Business

Tarleton State University
Stephenville, TX

High School Diploma -

Eastland High School
Eastland, TX

Skills

  • Policy enforcement and internal controls
  • Risk management and mitigation
  • Safety and quality assurance
  • SOP implementation and regulatory training
  • Audit preparation and governance development
  • Cross-functional leadership and collaboration
  • Data-driven risk assessment

Affiliations

  • Tennis and Hockey
  • Grill Master
  • Outdoor enthusiast

Accomplishments

  • Qualified E-6 Chief of the Watch as an E-4
  • Early advancement test to E-7
  • Promoted to Field Service manager months after taking Field Engineer position with Avantik
  • Maintained and executed a Fitness program for overweight Sailors, keeping them from exiting the Navy early
  • 1 of 6 Honor Recruits in Boot Camp out of 1000 Boot Camp Recruits

Timeline

Field Service Manager

Avantik
01.2021 - Current

Field Service Engineer

Beckman Coulter
01.2016 - 01.2021

Safety, Maintenance & Ordnance Supervisor

U.S. Navy
01.2005 - 01.2016

Associate of Arts - General Business

Tarleton State University

High School Diploma -

Eastland High School

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