Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshon Smith

Hanahan,SC

Summary

Efficient maintenance professional skilled in Hvac and Plumbing l]combined with a strong history of quality performance and reliability. Industrious and driven to operate with a focus on integrity. Seeking to contribute to a well-reputed enterprise through a Supervisor role.

Focused maintenance professional aiming to add value to a dynamic team by applying 8 years of team leadership and maintenance experience. Adept in equipment troubleshooting and repair. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Director

Fogelman
North Charleston, SC
08.2022 - Current
  • Managed daily operations of customer service department, including scheduling, training and supervising staff.
  • Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
  • Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
  • Maintained relationships with third party vendors providing customer support services on behalf of the company.
  • Consulted with staff on resolution of complex service issues.

Maintenance Supervisor

Lincoln Property Company
Summerville, SC
11.2021 - 07.2022
  • Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
  • Ensured that safety regulations were followed by employees while performing maintenance tasks.
  • Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.

Service Supervisor

Greystar Real Estate Partners LLC
North Charleston, South Carolina
08.2019 - 10.2021
  • Addressed areas that needed improvement and observed team's performance.
  • Kept crew members on schedule at diverse sites and prepared schedules to carry out accurate work at required times.
  • Supervised team of 2 employees and delegated duties and responsibilities to each member.
  • Monitored daily performance of team members to ensure compliance with company standards.

Maintenance Supervisor

Wellington Advisors LLC
North Charleston, SC
10.2018 - 08.2019
  • Implemented improved training procedures to better develop new personnel.
  • Managed a highly effective team of 3 employees.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.

Maintenance Supervisor

Nhe property development
Charleston, SC
09.2016 - 10.2018
  • Overhauled, installed and repaired equipment, including centrifugal compressors, pumps, valves, separators and generators.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Delegated tasks to capable employees to efficiently manage resources.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Procured vendor pricing from multiple supplier to ensure consistent cost-saving purchases.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Developed process improvements to increase reliability and equipment performance.
  • Assisted the team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
  • Completed assignments on-time and under budget.
  • Eliminated downtime, designed effective budgets, allocated tasks and maintained high standards of production to optimize productivity.

Line Lead

Brecks Steakhouse
North Charleston, SC
01.2010 - 12.2016
  • Ensured that all equipment was properly cleaned following each shift.
  • Worked closely with Supervisors to ensure that each assignment was finished ahead of its deadline.
  • Interacted with Supervisos at the end of shifts to provide details on all uncompleted tasks.
  • Completed preventative maintenance to enhance performance.
  • Inspected finished products for quality and adherence to customer specifications.
  • Troubleshooted problems with equipment, devices or products.
  • Organized, scheduled and assigned production work.
  • Managed quality control and maintained high customer satisfaction.
  • Changed equipment over to new product.
  • Maintained clean and organized work areas.

pender heating and cooling

ken pender
Charleston, SC
04.2015 - 09.2015

* summer internship

  • Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Successfully led key projects which resulted in 50 installations

Education

High School Diploma -

Goose Creek High School
Goose Creek, SC
2006

Associate of Arts - General Technology

Trident Technical College
Charleston, SC
2010

Skills

  • Vendor relationship management
  • Purchasing and replenishment
  • Team leadership
  • Facilities maintenance
  • Monitoring deadlines
  • Inventory monitoring
  • Production scheduling
  • Flexible work schedule
  • Employee performance evaluation
  • Solid independent worker
  • Labor management
  • Dependable independent worker
  • Lifting up to 100 lbs
  • Troubleshooting at component level
  • Strong work ethic
  • Strong interpersonal skills
  • Parts ordering
  • Customer service skills
  • Good at following instructions

Certification

  • HVAC Certification
  • Heat Pump Service Certified
  • CPO Certified

Timeline

Service Director

Fogelman
08.2022 - Current

Maintenance Supervisor

Lincoln Property Company
11.2021 - 07.2022

Service Supervisor

Greystar Real Estate Partners LLC
08.2019 - 10.2021

Maintenance Supervisor

Wellington Advisors LLC
10.2018 - 08.2019

Maintenance Supervisor

Nhe property development
09.2016 - 10.2018

pender heating and cooling

ken pender
04.2015 - 09.2015

Line Lead

Brecks Steakhouse
01.2010 - 12.2016

High School Diploma -

Goose Creek High School

Associate of Arts - General Technology

Trident Technical College
Joshon Smith