Joshon Smith

• Managed daily operations of customer service department, including scheduling, training and supervising staff.
• Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
• Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
• Maintained relationships with third party vendors providing customer support services on behalf of the company.
• Consulted with staff on resolution of complex service issues.

• Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
• Ensured that safety regulations were followed by employees while performing maintenance tasks.
• Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.

• Addressed areas that needed improvement and observed team's performance.
• Kept crew members on schedule at diverse sites and prepared schedules to carry out accurate work at required times.
• Supervised team of 2 employees and delegated duties and responsibilities to each member.
• Monitored daily performance of team members to ensure compliance with company standards.

• Implemented improved training procedures to better develop new personnel.
• Managed a highly effective team of 3 employees.
• Established and implemented new procedures for standard maintenance scheduling.
• Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.

• Overhauled, installed and repaired equipment, including centrifugal compressors, pumps, valves, separators and generators.
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
• Delegated tasks to capable employees to efficiently manage resources.
• Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
• Procured vendor pricing from multiple supplier to ensure consistent cost-saving purchases.
• Established and implemented new procedures for standard maintenance scheduling.
• Developed process improvements to increase reliability and equipment performance.
• Assisted the team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
• Completed assignments on-time and under budget.
• Eliminated downtime, designed effective budgets, allocated tasks and maintained high standards of production to optimize productivity.

• Ensured that all equipment was properly cleaned following each shift.
• Worked closely with Supervisors to ensure that each assignment was finished ahead of its deadline.
• Interacted with Supervisos at the end of shifts to provide details on all uncompleted tasks.
• Completed preventative maintenance to enhance performance.
• Inspected finished products for quality and adherence to customer specifications.
• Troubleshooted problems with equipment, devices or products.
• Organized, scheduled and assigned production work.
• Managed quality control and maintained high customer satisfaction.
• Changed equipment over to new product.
• Maintained clean and organized work areas.

* summer internship

• Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Successfully led key projects which resulted in 50 installations