Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Business Systems Support Analyst
City Of Chandler
06.2018 - Current
Provided technical support, analysis, research, and resolution to various types of technological issues for the Recreation Division.
Conducted business process reviews and administered computer systems.
Assisted with migrations to new versions of systems including system testing, data conversion, system configuration, application set-up, and end-user training as well as system upgrades.
Maintained inventory records on all hardware acquired by the division.
Created customized reports relaying statistical information as required.
Maintained various record-keeping databases and developed business process documents for end-users to ensure all pertinent data is captured and documented properly.
Created user documentation to explain the use of the application.
Trained users in the operation of applications to facilitate efficient use.
Administered user access to the application systems by adding, modifying, or deleting users' access levels as needed.
Worked with vendors on fixes, upgrades, enhancements, problem-solving, and ensuring the application meets user expectations as needed.
Designed, implemented, and administered the Recreation Division’s Mentoring Program
Presentation of recommendations to the City’s Parks and Recreation Board.
Coordinated remote lighting system improvements with the lighting systems vendor.
Assisted with the preparation of GAP and CIP documents.
Community Services Department liaison to other City of Chandler departments and divisions including Budget, Accounting, and IT.
Supervision of the Community Services Department's Business Operations Division.
Prepared and monitored assigned contracts and agreements.
Represented the Community Services Department at internal meetings.
Provided representation for the Community Services Department at Parks and Recreation Board meetings.
Prepared agenda and drafted Parks and Recreation Board meeting minutes.
Provided data analytics for the Parks and Recreation Divisions.
Prepared and processed vendor payments.
Monitored and maintained accounts receivable and payable.
Developed the Recreation Division's Bad Debt policy and procedures.
Provide cost recovery analysis for the Parks and Recreation Divisions.
Performed employee recruitment, hiring, and supervision.
Recreation Coordinator II
City Of Chandler
02.2012 - 06.2018
City Liaison to the Chandler Youth Sports Association (CYSA).
Facilitated quarterly CYSA meetings.
Assisted with the City's Field Needs Assessment.
Supervision of the Snedigar Recreation Center and Sportsplex.
Presented Department recommendations to the City's Parks and Recreation Board.
Consistently increased revenue for programs and facilities supervised.
Coordinated remote lighting system improvements with the lighting systems vendor.
Communicated weekly with Parks staff regarding ball field scheduling, maintenance items, and renovation requests.
Monitored and tracked budget expenditures.
Prepared budget reports including estimated expenditures and revenues for the fiscal year.
Created field reservation manuals for employees at various locations.
Facilitated weekly field usage meetings with key maintenance staff.
Created and facilitated staff training for rentals and registration applications.
Communicated the City's field usage policy and rental process with outside groups.
Coordinated field usage with Chandler Unified School District.
Created, implemented, and administered the Recreation Division's Mentoring Program.
Assisted with the development of a field closure strategy to improve the integrity of athletic field turf and conditions.
Revised various Division policies.
Created a mobile food unit Request For Proposal for services at the Snedigar Sportsplex.
Monitored City contracts for program areas including adult sports officials and equipment vendors.
Assisted with various renovation projects including scoreboard replacements, installation of flooring, park signage replacement, room dividers, and restroom renovations.
Audited athletic field conditions at various park locations to assess overall conditions and playability.
Recruited, hired, trained, and evaluated full-time and part-time staff.
Responded to citizen comments and suggestions and recommended corrective measures as necessary to resolve issues.
Recreation Programmer
City Of Mesa
02.2010 - 02.2012
Community youth group and school district liaison.
Responsible for overseeing all City of Mesa and Mesa Public School field allocations for 29 community youth groups involving soccer, football, lacrosse, and baseball/softball on 80 city and school sports fields.
Served as intergovernmental liaison between the community youth organizations and Mesa Public Schools.
Remote lighting system management.
Increased revenue by over 20% for athletic field rentals.
Accounts receivable management.
Communicated and enforced city and school field use policies.
Communicated with maintenance staff to coordinate field preparation.
Employee supervision.
Assisted with the development of the Division's guidelines and policies.
Recruited, hired, trained, and evaluated full-time and part-time staff.
Responded to citizen comments and suggestions and recommended corrective measures as necessary to resolve issues.
CASA Coordinator
Pima County Jevenile Court
02.2009 - 02.2010
Recruited, screened, selected, trained, and supervised volunteers to serve as Court Appointed Special Advocates (CASA) in the Juvenile Court.
Responsible for cultivating and maintaining professional intra- and inter-agency relationships.
Provided community education and awareness of the CASA Program.
Facilitated case support and other program-related meetings.
Reviewed court reports and case logs regarding referred abused and neglected children.
Assisted advocates in creating recommendations to a County judge about the best interest of youth assigned to CASAs
Compile and provide required documentation and statistics for monthly, quarterly, and annual reports.
Recreation Programmer II
City Of Mesa
01.2000 - 01.2009
Developed facility programs.
Supervised, trained, and hired staff.
Responsible for coordinating and supervising the implementation of sports leagues, clinics, officials, and summer recreation programs.
Developed, marketed, and established partnerships for programs and services.
Increased overall revenue for the Jefferson Recreation Center by 20%.
Monitored program budgets.
Supervised various program areas including youth sports, special interest classes, senior programs, after-school programs, teen programs, and a teen volunteer program.
Chaired multiple committees including the City's Employee Advisory and Solutions Team, the Arizona Senior Olympics, and APRA's Youth and Teen Branch.
Planned neighborhood special events.
Education
Bachelor of Science - Parks And Recreation Management
Northern Arizona University
Flagstaff, AZ
Master of Science - Management Information Systems
University of Phoenix
Tempe, AZ
01.2009
Skills
Conflict Resolution
Employee Supervision
Research and Analysis
Enhancement Support
Process Improvement
Solution Development
Timeline
Business Systems Support Analyst
City Of Chandler
06.2018 - Current
Recreation Coordinator II
City Of Chandler
02.2012 - 06.2018
Recreation Programmer
City Of Mesa
02.2010 - 02.2012
CASA Coordinator
Pima County Jevenile Court
02.2009 - 02.2010
Recreation Programmer II
City Of Mesa
01.2000 - 01.2009
Bachelor of Science - Parks And Recreation Management
Northern Arizona University
Master of Science - Management Information Systems