JOSHUA ADAMS
Fort Worth,TX
Summary
Certified IT professional equipped with over 4 years of direct industry experience. Seeking to join a team that is committed to excellence and provides opportunities for upward mobility
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
Certification
5
5
years of professional experience
Work History
IT Support Analyst
AZZ Inc.
Fort Worth
11.2024 - Current
- Installed/upgraded hardware and software, performed administrative tasks as needed
- Provided technical support and assistance to clients and colleagues, collaborating closely with customers to diagnose and resolve IT-related issues
- Experience with Azure, SDP, and SSCM
IT Analyst
Mastertronics
Fort Worth
10.2023 - 11.2024
- Google Suite knowledge
- Working with RDP
- Assembled and installed a wide array of computer systems, workstations, and peripheral hardware
- Implementing IT policies relating to increased security and stability of systems, networks and email
IT Analyst
Regal Staffing
Fort Worth
08.2022 - 09.2023
- Installing and configuring appropriate software and functions according to specifications
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Active Directory
- Utilizing VPN and also RDP
- Managed and resolved 200+ support tickets per month, resulting in a 98% satisfaction rate from employees
Warehouse Associate
Mouser
Mansfield
11.2021 - 08.2022
- Use the order navigation system to determine the location and available quantity of the requested items
- Match identify item against batches and item number stated on the order form
- Look for requested merchandise in the company database and establish aisle/row and shelf it is placed on
Education
Some College (No Degree) - Cybersecurity and Information
Western Governors University
Salt Lake City, UT07-2028
High School Diploma -
Juan Seguin High School
Arlington06.2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Problem resolution
Certification
Comptia A+
Comptia Network+
Comptia Sec+
Google IT Certification
Linux Essentials Certification
ITILv4
Timeline
IT Support Analyst
AZZ Inc.
11.2024 - Current
IT Analyst
Mastertronics
10.2023 - 11.2024
IT Analyst
Regal Staffing
08.2022 - 09.2023
Warehouse Associate
Mouser
11.2021 - 08.2022
High School Diploma -
Juan Seguin High School
Some College (No Degree) - Cybersecurity and Information
Western Governors University