Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

JOSHUA ADKINS

Webster,NY

Summary

Customer service and operations leader with 20+ years of experience in the energy and utility sector. Proven ability to lead engineering and field teams, optimize operations, and drive innovation in utility design, project planning, and distributed energy resources. Adept at regulatory compliance, budget control, and emergency management with a strong background in stakeholder engagement, analytics, and team development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Integrated Field Design & Construction Supervisor

NYSEG – Auburn & Geneva Divisions
03.2018 - Current
  • Supervise complex distribution engineering designs including DER/solar interconnections
  • Serve as Subject Matter Expert on photovoltaic projects and grid integration.
  • Mentor design teams, review engineering work, and apply utility standards and codes.
  • Oversee PE and PM Initiation, Developing Design, Schedule, Budget, Maintenance, Execution, Unitization
  • Review Supplier/Vendor Data Sheets
  • Review and Evaluate Solar PV design optimization/Focus on Cost Reduction/Performance
  • Deliver cost-saving insights through regression and labor analysis; supported program projected to save millions.
  • Provide Internal & External support (PV Troubleshooting, Power Quality, Grid Analysis, Remediation, Utility Upgrades)
  • Provide Engineering Support during Construction Phases
  • Lead storm roles including Planning Section Chief, Wires Down Coordinator, and Crew Tracker

Lead Analyst – Global Process Implementation

Avangrid Services Inc.
10.2015 - 03.2018
  • Developed and monitored operational and budget efficiency KPIs across multiple divisions.
  • Led analytics for electric and gas operations; supported long-term IT planning and upgrades.
  • Created interactive dashboards for executive leadership using Excel and business analytics tools.
  • Drove process design and integration efforts across departments including Customer Service and Engineering.

Field Customer Services Supervisor

NYSEG – Lancaster & Lockport Divisions
04.2012 - 10.2015
  • Managed a 30+ person field team serving 160,000+ customers.
  • Controlled $2M+ budget, reduced labor costs via incentive programs.
  • Oversaw storm response coordination, scheduling, employee training, and safety compliance.
  • Instituted safety initiatives: Dog Bite Awareness, Defensive Driving, and Storm Safety Protocols.

Customer Service Dispatch Lead

Rochester Gas & Electric (RGE)
11.2008 - 04.2012
  • Directed field scheduling and dispatch, authored department policies and improved communication flow.
  • Led data analysis for field service performance, improved service reliability and response times.

Education

MBA - Business Analytics

Ohio University
Athens, OH
01.2019

B.S. - Business Management & Economics

SUNY Empire State College
Albany, NY
01.2015

A.A. - Liberal Arts (Social Science)

Monroe Community College
Henrietta, NY
01.2004

Regents Diploma -

Webster Schroeder High School
Webster, NY
01.2001

Skills

  • NABCEP PV Associate (PVA) Qualifying Stage 072025
  • Electric Distribution Systems
  • Utility Operations & Engineering Leadership
  • Customer & Stakeholder Engagement
  • Distributed Energy Resources (DER)
  • Photovoltaic/Solar Array Grid Interconnection
  • Solar Construction & Equipment
  • Project Planning & Budget Oversight
  • Design & Program Scheduling
  • Business Analytics - KPI Development & Reporting
  • Addressing & Resolving Customer/Client Matters
  • Data Structures - Algorithm Modeling & Simulations
  • PMI Guideline Expertise
  • System Integration Concepts
  • FEMA Storm Incident Command / Emergency Response
  • Energy Conservation Techniques
  • Standard to Complex Electric Calculations/Modeling
  • Leadership Workshops – Leading in Union Environment
  • Fierce Conversationalist
  • Managing in a Union Environment
  • SAP ERP
  • SAP Business Warehouse
  • SAP CRM
  • SCADA
  • ARC-GIS
  • ARC-FM
  • Smart Metering
  • Microsoft Office
  • Project
  • Microsoft 365
  • SharePoint
  • Visio
  • Click Scheduling
  • Radix
  • Telematics
  • Auto-CAD
  • Adobe Fireworks & Illustrator

Certification

  • FEMA ICS 100/200/700 – Incident Command System
  • Project Management Crash Course – 2016
  • OSHA Safety Law & Emergency Management
  • OSHA 30 Hour Construction Safety and Health
  • OSHA 10 Hour General Industry Safety and Health
  • Smith System Defensive Driving | Tick Awareness | Storm Readiness

Timeline

Integrated Field Design & Construction Supervisor

NYSEG – Auburn & Geneva Divisions
03.2018 - Current

Lead Analyst – Global Process Implementation

Avangrid Services Inc.
10.2015 - 03.2018

Field Customer Services Supervisor

NYSEG – Lancaster & Lockport Divisions
04.2012 - 10.2015

Customer Service Dispatch Lead

Rochester Gas & Electric (RGE)
11.2008 - 04.2012

MBA - Business Analytics

Ohio University

B.S. - Business Management & Economics

SUNY Empire State College

A.A. - Liberal Arts (Social Science)

Monroe Community College

Regents Diploma -

Webster Schroeder High School

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