Joshua Agyapong
Bronx,NY
Summary
Tech-savvy problem solver with a passion for helping people navigate technology. Known for my adaptability, quick learning, and ability to stay calm under pressure. I thrive in collaborative environments and am eager to bring my technical skills to a role where I can make a real impact.
Overview
7
7
years of professional experience
Work History
Freelance Videographer/Editor
Freelance Videographer/Editor
Bronx, NY
06.2018 - Current
- Shoot and direct video projects, ensuring high-quality content delivery under tight deadlines
- Edit raw footage using Adobe Premiere Pro and DaVinci Resolve, producing polished videos that meet client expectations
- Manage client relationships, providing excellent customer service and adapting to different project needs
- Collaborate with other creatives to deliver content for events, social media, and marketing campaigns
IT Support Specialist
IT Support Specialist
Remote
02.2021 - 12.2023
- Assisted users with technical issues, including troubleshooting software, hardware, and network problems
- Managed help desk tickets, providing timely and effective resolutions to client inquiries
- Guided users through system setups, password resets, and software installations
- Created knowledge base articles to streamline support processes and improve response times
- Maintained a customer-first approach, ensuring users felt supported and informed
Technical Support Specialist
Global Tech Support
Remote
02.2021 - 12.2021
- Provided remote assistance for Windows and macOS systems, resolving a wide range of technical issues
- Diagnosed and resolved network connectivity issues, ensuring minimal downtime for clients
- Assisted with account management tasks, including password resets and security updates
- Trained users on basic cybersecurity practices to improve their digital safety
Security Supervisor
JC Protection LLC
Bronx, NY
06.2020 - 11.2021
- Led a team of Security Officers, ensuring compliance with company policies and procedures
- Addressed client and staff concerns promptly, maintaining a secure environment
- Trained new security personnel and assigned duties effectively
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT08-2026
HSED Diploma -
ReStart Academy
Bronx, NY08.2018
Skills
- Microsoft Word
- DaVinci Resolve
- Adobe Premiere Pro
- Customer service skills
- IT Support Specialist (Google)
- AWS Solutions Architect
Timeline
IT Support Specialist
IT Support Specialist
02.2021 - 12.2023
Technical Support Specialist
Global Tech Support
02.2021 - 12.2021
Security Supervisor
JC Protection LLC
06.2020 - 11.2021
Freelance Videographer/Editor
Freelance Videographer/Editor
06.2018 - Current
Bachelor of Science - Cyber Security
Western Governors University
HSED Diploma -
ReStart Academy
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