Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua A Kelly

Ellenton

Summary

Throughout my years of working in the restaurant industry, and into retail for a few years. Then finding my current job in fine dining. I have learned a lot when it comes to taking care of customers and trying hard to make sure they have a wonderful time wherever they are. Professional and trained in fine dining service. Offer expertise in setting tables for multi-course meals and handling bottle service. Familiar with a wide range of wines and fine liquors. Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support.

Overview

8
8
years of professional experience

Work History

Valet

1223 Valet
Sarasota
04.2024 - Current
  • Assisted customers with their luggage to and from their vehicles.
  • Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
  • Greeted guests upon arrival and provided exceptional customer service.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Communicated regularly with management about any issue that could affect the level of service provided to customers.

Banquet Server

Meadows Country Club
Sarasota
01.2022 - 02.2024
  • Delivered superior guest service by proactively anticipating guest needs
  • Arranged dining tables and place settings, and stocked buffets with serving implements
  • Communicated with other servers to facilitate guest service and task completion
  • Maintained adherence to safe food handling and sanitation practices
  • Collaborated with event planners to ensure smooth execution of events
  • Cleared plates, utensils, and glassware after each course or as needed
  • Completed event breakdown, transporting furniture and equipment to storage areas
  • Anticipated guest needs, refilling drinks and addressing requests promptly
  • Memorized menu items for each function and provided accurate descriptions to guests

Educator

Lululemon
Sarasota
05.2020 - 12.2021
  • Educated guests on what our product meant to the company, and thoroughly explained how this product would benefit them
  • Growing in the community, this job gave me the ability to get out and interact with people in my area
  • This meant going to yoga classes, gyms, farmer's markets, and large events and educating people on who we were as a store and brand
  • This job made me grow my social skills and allowed me to sharpen my ability to interact with others and make changes and decisions on the fly

Server Assistant

Michelangleo Pizzeria
Manatee
02.2017 - 02.2017
  • Satisfied guests by backing up servers with timely food deliveries and consistent support for individual table needs
  • Helped keep dining area customer-ready with expert table bussing and resetting
  • Maintained cleanliness in all areas, including counters, stations, and storeroom
  • Performed side duties such as folding napkins or polishing silverware during downtime
  • Received training on proper wine presentation techniques for upscale fine dining establishments

Education

Associate in Science (A.S.) - Bio- Medical

State College of Florida
Manatee
04.2024

Skills

  • Guest Needs Analysis
  • Post-event breakdown
  • Banquet preparation
  • Room Teardown
  • Socially active
  • Food Service
  • Guest Relations
  • Menu Memorization
  • Beverage Preparation
  • Customer service

Languages

Spanish, Conversational

Timeline

Valet

1223 Valet
04.2024 - Current

Banquet Server

Meadows Country Club
01.2022 - 02.2024

Educator

Lululemon
05.2020 - 12.2021

Server Assistant

Michelangleo Pizzeria
02.2017 - 02.2017

Associate in Science (A.S.) - Bio- Medical

State College of Florida

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Joshua A Kelly