Joshua Alvarado
Assistant Store Manager
Tolleson,AZ
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Quik Trip
Phoenix, USA
05.2017 - Current
- Managed daily operations and supervised team members, ensuring adherence to store policies and exceptional customer service standards.
- Oversaw cash handling and POS transactions, including credit and debit card processing
- Assisted customers with inquiries and sales, enhancing overall customer experience through effective communication and service
- Collaborated with vendors to confirm stock deliveries and maintain inventory accuracy.
- Resolved customer complaints and inquiries in a prompt and courteous manner, promoting customer loyalty.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Warehouse Packer (Seasonal)
Costco
Phoenix , Arizona
11.2024 - 01.2025
- Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Received incoming shipments, inspected contents, compared against invoices and purchase orders.
- Inspected finished product packaging for quality assurance before sending out orders.
- Operated forklift to move, load, and unload materials from trucks or other vehicles.
- Collected empty pallets for reuse or disposal in accordance with company policy.
- Used handheld scanners to track inventory movement within the warehouse system.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Collaborated with team members to achieve daily production goals.
Receptionist
Penske/Mercedes Benz of Chandler
Chandler, USA
01.2022 - 10.2024
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed customer complaints regarding billing errors or discrepancies.
- Reduced financial discrepancies by verifying accounting statements.
- Assisted in the development and implementation of financial policies and procedures to improve operational efficiency.
- Managed phone calls, directed inquiries, and maintained detailed records of communications
- Handled deliveries and inventory management for office supplies
- Answered and directed incoming calls using multi-line telephone system.
- Monitored office supplies inventory and placed orders when necessary.
Kitchen Manager
Chipotle
Scottsdale, USA
01.2019 - 12.2020
- Supervised daily kitchen operations, managing a team of four in a fast-paced environment
- Delivered excellent customer service and efficiently handled orders, inquiries, and complaints
- Ensured compliance with food safety regulations and maintained a clean and organized workspace
Customer Service/Picker
Target
Phoenix, USA
10.2018 - 01.2019
- Assisted customers with inquiries and complaints in a fast-paced environment
- Prepared, assembled, scanned, and printed labels for timely delivery of online orders
- Operated pallet jacks and forklifts to move large orders.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Confirmed items picked for orders by keying codes into system.
- Inspected product quality prior to packing and shipping out orders.
- Prioritized urgent orders to meet shipping deadlines.
Education
Associates Degree - Art
Estrella Mountain Community College
Avondale, AZ05.2022
High School Diploma -
Sierra Linda High School
Phoenix, AZ05.2018
Skills
- Cash handling
- POS systems
- Conflict Resolution
- De-escalation skills
- Leadership
- Team Management
- Meeting deadlines
- Basic Computer Skills
- MacOS
- Windows
- MS Office Suite
- Typing Speed 35wpm
- Performance improvements
- Systems implementation
- Staff supervision
- Hiring and training
- Process improvements
- Performance improvement
- Schedule management
- Organizational structuring
- Sales expertise
- Budget control
- Profit and loss accountability
- Performance evaluations
- Systems and software expertise
- Marketing strategies
- Inventory tracking and management
- Time management
- Sales analysis
- Inventory management
- Self-motivated
- Responsible
- Reliable
Certification
Basic Life Support (CPR and AED) Program, American Heart Association
References
References available upon request.
Timeline
Warehouse Packer (Seasonal)
Costco
11.2024 - 01.2025
Receptionist
Penske/Mercedes Benz of Chandler
01.2022 - 10.2024
Kitchen Manager
Chipotle
01.2019 - 12.2020
Customer Service/Picker
Target
10.2018 - 01.2019
Assistant Store Manager
Quik Trip
05.2017 - Current
Associates Degree - Art
Estrella Mountain Community College
High School Diploma -
Sierra Linda High School
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