Joshua Amador
GameStop
Fayetteville,NC
1
Language
16
years of professional experience
Results-oriented Store Manager with over 10 years of experience in retail. Expert in enhancing staff product knowledge, optimizing store operations, and fostering a positive work environment to boost team performance and customer satisfaction.
Work History
Store Manager
10 Years 7 Months- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and product placement.
- Streamlined store operations by implementing efficient scheduling and resource allocation practices.
- Developed training programs to enhance staff product knowledge and improve customer service delivery.
- Fostered a positive work environment, mentoring staff to encourage professional growth and teamwork.
- Assisted with hiring, training and mentoring new staff members.
- Collaborated with corporate leadership on marketing initiatives, driving community engagement and brand loyalty.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
Backroom Team Member
4 Years 4 Months- Organized backroom inventory to optimize product accessibility and workflow efficiency.
- Collaborated with team members to ensure timely restocking of sales floor merchandise.
- Monitored stock levels and communicated discrepancies to management for resolution.
- Trained new team members on safety protocols and operational best practices.
- Received merchandise from outside vendors and transferred inventory details into company database.
- Coordinated with logistics teams to manage incoming shipments and inventory distribution effectively.
Retail Sales Associate
4 Years 4 Months- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Field Artillery Cannon Crewmember
8 Years 8 Months- Assisted in the planning and execution of fire missions, enhancing tactical effectiveness on the battlefield.
- Operated and maintained artillery systems to ensure peak performance in field operations.
- Conducted thorough inspections of equipment to uphold safety standards and operational readiness.
- Trained junior crewmembers on artillery procedures and safety protocols, fostering team competency.
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Collaborated with command teams to assess mission requirements and coordinate artillery support effectively.
- Collaborated with other military units to provide coordinated fire support, leading to enhanced overall effectiveness in joint operations.
Education
No Degree - Computer Science
High School Diploma
Skills
Customer service
Customer relations
Client engagement
Work planning
Staff development
Sales forecasting
Problem-solving
Talent acquisition
Team motivation
Recruitment and hiring
Leadership development
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
GameStop
01.2016 - CurrentRead More
Backroom Team Member
Target
06.2015 - 10.2019Read More
Retail Sales Associate
Rugged Warehouse
04.2015 - 08.2019Read More
Field Artillery Cannon Crewmember
Marine Corps
06.2010 - 02.2019Read More
InterAmerican University
No Degree from Computer Science
Read More
Luis Pales Matos
High School Diploma
Read More