Joshua Anderson
Martinez,GA
Summary
Driven professional with a proven track record at The United States Postal Service, adept in client relationship building and possessing a strong work ethic. Excelled in enhancing customer experiences and streamlining service delivery, evidenced by leading teams to exceed performance goals. Skilled in interpersonal communication and problem-solving, ensuring high client retention and satisfaction.
Overview
6
6
years of professional experience
Work History
Rural Mail Carrier Associate
The United States Postal Service
01.2024 - Current
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
Lead Customer Service Representative
Circle K
10.2022 - 06.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Planned schedules and workflows based on expected customer demands.
Team Leader - Service Delivery
Sky High Inflatables
03.2022 - 10.2022
- managed a team of 2-3.
- Observed packing operations to verify conformance to specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Orientation Leader
The University of Alabama
09.2018 - 09.2019
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
- Sustained collaborative relationships with faculty, staff and administration.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
Education
Bachelor of Arts - Music Education
The University of Alabama
Tuscaloosa, ALAssociate of Science - Cyber Security
Augusta Technical College
Augusta, GA08.2025
High School Diploma -
Evans High School
Evans, GA05.2018
Skills
- Strong Work Ethic
- Strong interpersonal and written communication
- Client rapport building
- Client Relationship Building
Timeline
Rural Mail Carrier Associate
The United States Postal Service
01.2024 - Current
Lead Customer Service Representative
Circle K
10.2022 - 06.2023
Team Leader - Service Delivery
Sky High Inflatables
03.2022 - 10.2022
Orientation Leader
The University of Alabama
09.2018 - 09.2019
Bachelor of Arts - Music Education
The University of Alabama
Associate of Science - Cyber Security
Augusta Technical College
High School Diploma -
Evans High School