Joshua Anguiano
Broomfield,CO
Summary
A Hospitality professional with over fifteen years of experience in the service industry. Highly anticipatory of the needs of guests, and a sharp attention to detail. Excels at multitasking and team leadership. Has demonstrated leadership in multiple roles & service settings including Banquet style, high volume fast casual, and fine dining. Extensive knowledge in wine, spirits, beer, and cuisine. Able to maintain a positive attitude, especially in high pressure situations. Calm and collected leadership style paired with a passion to mentor.
Overview
9
9
years of professional experience
Work History
Hospitality Manager
Hacienda Colorado
09.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
ASSISTANT GENERAL MANAGER
Birdcall Restaurants
06.2023 - 09.2023
- Motivated, trained, and disciplined employees to maximize performance
- Managed team schedule with eye for coverage needs and individual strengths
- Oversaw inventory by ordering precise quantities of product and executing corrective actions to drive profitability.
SERVER
The Flagstaff House
03.2023 - 06.2023
- Cultivated warm relationships with regular guests
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales
- Explained menu items and suggested appropriate options for food & wine pairings.
SERVER
Fleming's Prime Steakhouse & Wine Bar
09.2022 - 03.2023
- Delivered consistent exemplary service
- Provided enjoyable and memorable experience for guests
- Applied comprehensive knowledge of wine and cuisine to deliver a beautifully tailored dining experience for guests.
CUSTOMER CARE REPRESENTATIVE
Deckers Brands
10.2020 - 03.2021
- Worked on my own with little direction while assisting many customers daily
- Utilized problem solving skills and critical thinking to find resolutions for customers
- Utilized software systems and other resources provided to quickly find positive resolutions for customers.
RESTAURANT MANAGER
The Broadmoor Hotel
09.2015 - 07.2020
- Helped to create positive and life long memories for our guests
- Upheld standards in accordance with Forbes and AAA guidelines
- Lead my team through challenging shifts to deliver on exemplary service
Skills
- Team leader
- Positive & energetic
- Organized and efficient
- Keen attention to details
- Anticipatory of guests' needs
- Excellent communication skills
- Experience in fine dining settings
- Extensive wine knowledge and training
- Managerial experience at a luxury hotel
- Training in Forbes & AAA in elite standards
Certifications Qualifications
Forbes and AAA certified trainer for a Luxury Hotel, as well as a recognized Level 1 Sommelier in the Court Of Master Sommeliers (2018). FOH, BOH, & Managerial experience in a variety of restaurant settings from high volume casual to fine dining.
Timeline
Hospitality Manager
Hacienda Colorado
09.2023 - Current
ASSISTANT GENERAL MANAGER
Birdcall Restaurants
06.2023 - 09.2023
SERVER
The Flagstaff House
03.2023 - 06.2023
SERVER
Fleming's Prime Steakhouse & Wine Bar
09.2022 - 03.2023
CUSTOMER CARE REPRESENTATIVE
Deckers Brands
10.2020 - 03.2021
RESTAURANT MANAGER
The Broadmoor Hotel
09.2015 - 07.2020