I am a highly motivated individual with years of experience in giving great customer service in the HVAC industry. These skills involve clearly explaining issues to customers and answering any questions they have in a friendly and warm manner that makes them feel very satisfied with the service provided. These skills as well as cashier skills earned from the fast food industry can quickly and easily be transferred to a retail environment and I would be more than happy to work for a company that I have loved for many years.
Hi, I’m
Joshua Aragones
Covina,California
Summary
Overview
4
years of professional experience
Work History
Air Caresaver
HVAC Technician
12.2019 - Current
Job overview
- Regularly interacted with customers kindly explaining complex concepts to them and answering their questions as well as helping them with issues not relating to the work done in order to provide the best customer service possible
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
- Filled out detailed work orders and closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Consulted with project management during group installations.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Repaired and replaced motors, bearings and belts.
- Repaired and replaced heating and air conditioning systems for commercial and residential customers
3 Gen Foods Inc
Line Cook /Cashier
01.2019 - 11.2019
Job overview
- Operated cash register for cash, check and credit card transactions.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Learned Line cook and cashier positions and provided backup at key times.
Yoshinoya
Cook/Cashier
07.2018 - 09.2018
Job overview
- Operated cash register for cash, check and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Learned cook and cashier positions and provided backup at key times.
Education
Mt San Antonio CollegeWalnut, CA
Certificate from HVAC Installation And Repair
06.2023
University Overview
- 3.54 GPA
John A. Rowland High SchoolRowland Heights, CA
High School Diploma
06.2018
University Overview
- Honors for receiving Honor Roll all years
- Awarded Biliteracy Award in Tagalog (Filipino)
- 5 years of Spanish including AP
Skills
- Adaptable and Flexible
- Ability to Lift 40 Pounds
- Exceeding Customer Expectations
- Suggestive Selling
- Cash Handling
- Customer Service
- Strong Communication and Interpersonal Skills
- Answering Customer Questions
- Positive Customer Engagement
- Team Player
- Flexible Hours
Accomplishments
Accomplishments
- Received multiple 5 star service ratings in random customer service surveys on Yelp and Google.
- Supervised a team of 3 workers during the complete installation of commercial HVAC ducting and equipment.
- Trained and mentored employees.
- Promoted to lead technician after only one year for exceptional performance.
- Achieved multiple residential system sales
Hobbies
Hobbies
I have loved reading ever since I was little and I have always loved visiting Barnes and Noble when I was young. I still love reading until now which is why I really want to work here
Languages
English
Native or Bilingual
Tagalog (Filipino)
Native or Bilingual
Spanish
Limited Working
Timeline
HVAC Technician
Air Caresaver
12.2019 - Current
Line Cook /Cashier
3 Gen Foods Inc
01.2019 - 11.2019
Cook/Cashier
Yoshinoya
07.2018 - 09.2018
Mt San Antonio College
Certificate from HVAC Installation And Repair
John A. Rowland High School
High School Diploma
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