Microsoft 365
Hi, I’m
Joshua Ayers
Pompano Beach,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
An honor student in college, demonstrating a strong academic foundation and dedication to excellence. Highly motivated and goal-oriented professional with a strong background in CRM software and data entry. Proven expertise in team training and development, customer retention, and needs assessment. Adept at risk management and rapport building, with a keen attention to detail and excellent time management skills. Known for a positive attitude, punctuality, and reliability. Committed to quality control and continuous improvement to drive organizational success.
Overview
3
years of professional experience
Work History
Invictus Business AffiliatesBoca Raton, FL
Insurance Sales Agent Assistant
05.2024 - 07.2024
Job overview
- Handled card transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Collaborated with fellow assistants to improve overall team performance and share best practices in customer service and sales support.
Brownies Marine GroupPompano Beach, FL
Production Technician
07.2021 - 05.2024
Job overview
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
Education
Palm Beach State CollegeLake Worth, FL
Associate of Arts from Architecture
09.2025
University Overview
- Honor Roll 2023,2024
- 4.0 GPA
- Professional Development: Architecture
Skills
- Goal-oriented mindset
- CRM Software, Data Entry
- Team training and development
- Customer Retention, Customer Needs Assessment
- Risk Management
- Rapport Building
- Attention to Detail
- Time Management
- Positive Attitude
- Punctual and Reliable
- Quality Control
- Continuous Improvement
Software
Adobe
Rhinoceros 8 3D
Interests
Technology
Graphics
Writing
Learning
Art
Architecture
Timeline
Insurance Sales Agent Assistant
Invictus Business Affiliates
05.2024 - 07.2024
Production Technician
Brownies Marine Group
07.2021 - 05.2024
Palm Beach State College
Associate of Arts from Architecture