Joshua Baez
Summary
Experienced and detail-oriented professional with a diverse background across multiple fields. Cultivated expertise in various positions, adapting and excelling in different environments. Extensive knowledge will guide in navigating next journey and fuel desire for continuous learning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
City Carrier Supervisor
United States Postal Service
09.2019 - Current
- Delivered mail and packages on various routes as assigned
- Learned multiple delivery routes and maintained efficient delivery schedules
- Assisted regular carriers during high-volume periods and holiday seasons
- Sorted mail and packages according to established procedures
- Demonstrated flexibility in covering different routes and schedules
Public Safety Officer
Downtown Alliance
06.2011 - 09.2020
- Partner with NYPD 1st Precinct and Counter-Terrorism Bureau to prevent crime and maintain public safety in Lower Manhattan
- Supervise security staff scheduling and operations, ensuring optimal coverage and response capabilities
- Conduct quarterly audits of management records and safety compliance documentation
- Lead community outreach initiatives to promote safety awareness and build positive relationships
- Monitor and report safety violations, including illegal vendor activities and unauthorized vehicle operations
- Implement and maintain emergency response protocols for high-traffic tourist areas
- Create detailed incident reports and maintain accurate documentation of all security operations
Youth Crisis Intervention Counselor
Mount Sinai Hospital
11.2008 - 06.2011
- Provided one-on-one crisis counseling and intervention services for at-risk youth
- Collaborated with multidisciplinary team of therapists and social workers to develop treatment plans
- Conducted intake assessments and monitored educational progress
- Led group counseling sessions focusing on behavioral and emotional support
- Served as Health and Safety Representative for the department
- Maintained comprehensive case files and progress reports for assigned clients
Sales Manager
JPMorgan Chase
06.2008 - 11.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Associate In Engineering Technology -
Bronx Community College
Bronx, NY05.2012
High School Diploma - Computers
Christopher Columbus High School
Bronx05.2007
Skills
- Mail Sorting and Distribution
- Computer typing is 40 WPM
- E-commerce development
- Remotely skilled
- Customer Service Specialist
- Route Management
- Safety Compliance
- Customer Service
- Vehicle Operation
- Address Verification
- Time Management
- Weather Adaptability
- Physical Stamina
- Record Keeping
Certification
- New York State Security License (Current)
- CDL A
- 8-Hour Annual Certification
- 16-Hour On-the-Job Training Certification
- New York City TLC License
- New York Driver License Class E (Current)
Languages
Spanish
Professional Working
Timeline
City Carrier Supervisor
United States Postal Service
09.2019 - Current
Public Safety Officer
Downtown Alliance
06.2011 - 09.2020
Youth Crisis Intervention Counselor
Mount Sinai Hospital
11.2008 - 06.2011
Sales Manager
JPMorgan Chase
06.2008 - 11.2009
Associate In Engineering Technology -
Bronx Community College
High School Diploma - Computers
Christopher Columbus High School