Joshua Baker
Cincinnati
Summary
Accomplished Retail Sales Consultant with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
AT&T Mobility
08.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Exceeded sales goals on a monthly basis utilizing exemplary customer service skills.
Assistant Store Manager
AT&T Mobility
01.2016 - 08.2023
- Ensure advocates are meeting sales goals each month while exceeding KPIs to improve retention and revenue
- Perform back office duties to maintain organization and reporting to prevent any errors while effectively communicating with upper management
- Complete behavioral observations each day to sustain accountability and ensure each advocate is demonstrating successful behaviors with every interaction
- Connect with local businesses and schools to host events ensuring our store is a main focal point within our community
- Demonstrate leadership and professionalism through coaching and interpersonal skills
- De-escalate any customer or advocate issues/concerns to ensure a positive work environment
- Establish a strong team utilizing extensive knowledge of computer systems and mobile devices
Retail Sales Consultant
AT&T INC.
01.2015 - 01.2016
- Achieved sales goals each month while demonstrating a strong work ethic and excellent customer service
- Collected payments, provided technical troubleshooting for mobile devices, and set up accounts
- Delivered an outstanding guest experience by creating a warm and welcoming first and lasting impression that exceeded the unique needs and preferences of each guest
Education
Bachelor of Science - Cybersecurity
Champlain College
Burlington, VT05-2027
Skills
- User Engagement Optimization
- Analytical Problem-Solving
- Customer service
- Relationship Management
- Team management
- Consultative sales
- Point Of Sale Systems
- Effective Time Management
- Detail-Oriented Approach
Certification
- Currently pursuing C++ Programming Certificate. Will be obtained December 2025
Timeline
Retail Sales Consultant
AT&T Mobility
08.2023 - Current
Assistant Store Manager
AT&T Mobility
01.2016 - 08.2023
Retail Sales Consultant
AT&T INC.
01.2015 - 01.2016
Bachelor of Science - Cybersecurity
Champlain College
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