Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Barksdale

Cartersville,GA

Summary

Deliver industry-leading service to every customer with knowledgeable, friendly support. Team-oriented, responsible and successful at maintaining team efficiency while meeting all customer requirements by leveraging strong multitasking, planning and problem-solving abilities. Quick learner well-versed in Financial operations and customer behaviors.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Mariner Finance
Cartersville, GA
09.2024 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Branch Manager

Mariner Finance
Cartersville, GA
06.2023 - 09.2024
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Assistant Manager

Mariner Finance
Cartersville, GA
04.2021 - 06.2023
  • Received and processed client payments, and updated accounts.
  • Review credit applications and assesses risk for a credit decision
  • Reached out to customers to assess satisfaction levels and current needs.
  • Reviewed accounts for delinquencies and other ongoing issues.
  • Offered available products and solutions to meet diverse requirements.
  • Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.

Senior Customer Service Representative

1st Franklin Financial
Acworth, GA
06.2018 - 04.2021
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Monitored customer accounts to track outstanding issues and implement new solutions.

Team Lead

Academy Sports and Outdoors
Cartersville, GA
09.2015 - 06.2018
  • Delegated daily tasks to team members to optimize group productivity.
  • Integrated process improvements to increase overall workflow.
  • Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
  • Monitored team progress and enforced deadlines.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Crew Member

Walmart
Springfield, MA
03.2015 - 08.2015
  • Brought in loads for sorting, storage or disposal according to quality categories.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
  • Built and maintained effective working relationships with peers and upper management.

Education

High School Diploma -

Grovetown High School
Grovetown, GA
12.2013

Criminal Justice

Georgia Military College - Augusta
Augusta

Skills

Active listening

  • High-energy attitude
  • Employee coaching
  • Customer support
  • Money handling
  • Customer relationship management
  • Credit and collections
  • Quick Learner
  • Fast and Efficient

Timeline

Assistant Manager

Mariner Finance
09.2024 - Current

Branch Manager

Mariner Finance
06.2023 - 09.2024

Assistant Manager

Mariner Finance
04.2021 - 06.2023

Senior Customer Service Representative

1st Franklin Financial
06.2018 - 04.2021

Team Lead

Academy Sports and Outdoors
09.2015 - 06.2018

Crew Member

Walmart
03.2015 - 08.2015

High School Diploma -

Grovetown High School

Criminal Justice

Georgia Military College - Augusta

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Joshua Barksdale