Anna Shuttlesworth
Pensacola
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Perfumania
Pensacola
10.2023 - Current
- Assisted in daily store operations and staff management activities.
- Trained new employees on customer service standards and sales techniques.
- Coordinated inventory management processes to ensure product availability.
Deli Associate
Shoreline Foods International
Pensacola
01.2023 - 09.2023
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Prepared sandwiches according to customer specifications.
- Received deliveries from vendors and ensured accuracy of order against invoice.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Calculated the cost of orders and accepted payment in cash or credit card format.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Adhered to company policies and procedures related to food handling processes.
- Checked expiration dates on packaged goods before placing them on display.
- Provided accurate information about product ingredients upon request.
Store Associate
CVS Pharmacy
Pensacola
11.2022 - 02.2023
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Assisted with loading and unloading deliveries from vendors.
- Operated scanning equipment for price checks and stock replenishment.
- Addressed customer complaints in a professional manner.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Verified accuracy of promotional signs within store environment.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Customer Service Representative
Wayne Dalton Overhead Door
Pensacola
01.2021 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Machine Operator
Wayne Dalton Overhead Door
Pensacola
08.2017 - 01.2021
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Observe machine operations to detect any problems or defects in the finished product.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Load raw materials into machines according to specified measurements.
- Record production information such as quantities produced and materials used on daily logs.
- Prepared machine for production processes by equipping with required tools and parts.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
Sauté Cook
south paw grill
Pensacola
05.2015 - 08.2017
- Monitored the temperature of hot holding units to ensure all food items were held at safe temperatures.
- Prepared a variety of ingredients such as meats, vegetables, and starches for sautéing according to recipes.
- Cleaned and organized the sauté station before and after shifts.
- Stocked supplies such as spices, condiments, sauces, and garnishes in preparation for service.
- Plated dishes according to presentation guidelines established by chefs or supervisors.
- Followed health code regulations regarding sanitation practices while handling food items during preparation processes.
- Communicated effectively with co-workers in order to maintain efficient workflow throughout the shift period.
- Maintained updated knowledge of menu items including ingredients used in each dish and special requests from customers that may require modifications to recipes or preparation methods.
- Removed trash from work stations regularly throughout shift periods.
- Restocked supplies as needed during service hours ensuring adequate levels were maintained at all times.
- Worked quickly to stay ahead of demanding customer loads during rush periods without sacrificing quality.
Assistant Store Manager
Hot Topic
Myrtle Beach
09.2005 - 12.2012
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
Front Desk Receptionist
Grande Shores
Myrtle Beach
02.2008 - 03.2011
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Barista
Starbucks, Barista
Myrtle Beach
10.2006 - 07.2009
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
GED -
George Stone Area Vocational-Technical Center
Pensacola, FLSkills
- Product Merchandising
- Equipment Use
- Customer Engagement
- Point of Sale Systems Familiarity
- POS System Operation
- Sales Proficiency
- Workplace Safety
- Product Knowledge
- Inbound and Outbound Calling
- Multi-Task Management
- Active Listening
- Proofreading
- Product Sales
- Order Processing
- Client Relations
- High-Energy Attitude
- Filing
- Microsoft Office Suite
Education and Training
other
Timeline
Assistant Store Manager
Perfumania
10.2023 - Current
Deli Associate
Shoreline Foods International
01.2023 - 09.2023
Store Associate
CVS Pharmacy
11.2022 - 02.2023
Customer Service Representative
Wayne Dalton Overhead Door
01.2021 - 12.2022
Machine Operator
Wayne Dalton Overhead Door
08.2017 - 01.2021
Sauté Cook
south paw grill
05.2015 - 08.2017
Front Desk Receptionist
Grande Shores
02.2008 - 03.2011
Barista
Starbucks, Barista
10.2006 - 07.2009
Assistant Store Manager
Hot Topic
09.2005 - 12.2012
GED -
George Stone Area Vocational-Technical Center