Joshua Barros
Holiday,FL
Summary
Resourceful Computer Technician known for productivity and efficiency in completing tasks. Specialize in hardware troubleshooting, software installation, and network configuration. Excel in problem-solving, time management, and communication skills, ensuring seamless operation and support in technical environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coveragex
Largo, FL
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Training Advisor
CBT Campus, LLC
Tarpon Springs, FL
01.2024 - 03.2024
- Provided guidance and support to new employees on training procedures.
- Developed and implemented innovative approaches to employee training initiatives.
- Assisted with the design of effective onboarding programs for new hires.
- Coordinated with different departments to ensure proper execution of training plans.
- Advised managers on appropriate methods for delivering feedback regarding employee development goals.
Quantitative Trader
HERITAGE WEST FINANCIAL
San Diego, CA
07.2015 - 02.2020
- Conducted in-depth research, compiled data, and prepared trades for accredited investors
- Prepared daily memos, reports, financial statements and other documents using word processing, database, excel spreadsheet and presentation software
- Performed extensive quantitative methods in various markets including statistical arbitrage, correlation analysis and volatility modeling
Owner, CEO
BARROS CAPITAL, LLC
San Diego, CA
01.2008 - 01.2015
- Strategized with 30+ clients to help them achieve their financial goals (multiple millions under management)
- Managed client accounts for accredited investors by monitoring the markets and assessing the risks using quantitative analysis for optimal returns
- Started Python and R programming to analyze data
- Made thousands of phone calls to solicit business
Registered Financial Adviser
Morgan Stanley
San Diego, CA
01.2005 - 01.2007
- Went through the world-renowned training program provided by Morgan Stanley
- Managed portfolios of very high net worth individuals
- Developed expertise in quantitative analysis as well as data analytics for optimal risk adjusted returns
Education
Associate - Machine Learning
Udacity
Mountain View, CA10.2018
Economics
Mira Costa Community College
San Diego, CA09.2010
Skills
- Machine Learning
- Statistical Analysis
- System Backup
- Hardware Repair
- Device configuration
- Excel
- Python
- Data Analytics
- SQL
- Software Troubleshooting
- Windows
- Active Directory
- Sales
- Organizational skills
- Remote Support
- Help desk assistance
- Web Security
- Network Security
- System Upgrades
- Technical Support
Personal Information
- Relocation: Anywhere
- Title: Comptia A + Certified Computer Technician
Certification
Comptia A+ Certified
Working on Comptia Network+ and Security+
Timeline
Customer Service Representative
Coveragex
03.2024 - Current
Training Advisor
CBT Campus, LLC
01.2024 - 03.2024
Quantitative Trader
HERITAGE WEST FINANCIAL
07.2015 - 02.2020
Owner, CEO
BARROS CAPITAL, LLC
01.2008 - 01.2015
Registered Financial Adviser
Morgan Stanley
01.2005 - 01.2007
Associate - Machine Learning
Udacity
Economics
Mira Costa Community College
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